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(129616) - You may experience any of the following problems when you are using a Canon BJ-200ex, BJC-600e, or BJC-4000 printer: When you click the Printer button in a Windows-based application's Print dialog box, you receive the following error message: Cannot...

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks
Article ID: 129616 - Last Review: July 7, 2005 - Revision: 2.1

Error Message: Cannot Find CANON.DRV

View products that this article applies to.
This article was previously published under Q129616

SYMPTOMS

You may experience any of the following problems when you are using a Canon BJ-200ex, BJC-600e, or BJC-4000 printer:
  • When you click the Printer button in a Windows-based application's Print dialog box, you receive the following error message:
    Cannot find CANON.DRV
  • After you choose the Specific Printer button in the Print dialog box, the Orientation, Paper Size, Paper Resource, and Options buttons are unavailable.
  • A Windows-based application causes a general protection (GP) fault when it cannot find the printer driver file.
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CAUSE

The Setup program provided with the Canon printers listed above puts an incorrect entry in the [devices] section of the WIN.INI file.
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RESOLUTION

To correct this problem, follow these steps:
  1. In Control Panel, double-click the Printers icon.
  2. Close the Printers dialog box.
Performing this action once corrects the problem.
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MORE INFORMATION

Opening and closing the Printers dialog box from Control Panel causes Windows to correctly rewrite the [devices] section of the WIN.INI file by sorting the [PrinterPorts] section of the file.

The Setup program that is included with the printers listed in this article add an incorrect line to the [devices] section of the WIN.INI file. For example, Setup might add the following line:
Canon BJC-600e=Canon BJC-600e,LPT1
In this case, the correct line is:
Canon BJC-600e=bjc600e,LPT1
This problem does not occur if you install the printer through Control Panel. Canon is aware of this problem and has updated the Setup program to correct this error.
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APPLIES TO
  • Microsoft Windows 3.0 Standard Edition
  • Microsoft Windows 3.1 Standard Edition
  • Microsoft Windows 3.11 Standard Edition
  • Microsoft Windows for Workgroups 3.1
  • Microsoft Windows for Workgroups 3.11
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Keywords: 
KB129616
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