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Article ID: 155025 - Last Review: September 25, 2003 - Revision: 2.0
DBWEB: Control Panel Hangs when dbWeb Service is Running
This article was previously published under Q155025
Moderate: Requires basic macro, coding, and interoperability skills.
If dbWeb is running and you use Control Panel to open either the Mouse,
Sound, or Desktop Icons, and then click OK to quit them, Control Panel
seems to stop responding (hangs). This occurs only when you click OK. If
you click Cancel instead to quit Control Panel, then Control Panel doesn't
hang.
Note that this problem occurs only when you use dbWeb with Microsoft
Windows NT, version 3.51.
The only workaround is to quit dbWeb before opening the Mouse, Sound, or
Desktop configuration icons.
Microsoft has confirmed this to be a problem in dbWeb versions 1.0, 1.1.
We are researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.
Microsoft has confirmed this to be a problem in Microsoft Windows NT,
versions 3.51 and earlier. This problem no longer occurs in Windows NT 4.0.
To stop the dbWeb Service follow these steps.
- Double-click the Control Panel icon in the Main program group.
- In Control Panel, double-click the Services icon.
- Under Services, click on the dbWeb Service to select it, and then
click Stop.
- When the dbWeb Service is stopped, you can go in and out of the Mouse,
Sound, and Desktop Icons without hanging the Control Panel.
Steps to Reproduce Problem
- First, determine if the dbWeb Service is running by checking Services
under the Control Panel. Start dbWeb Services if necessary.
- In Control Panel, double-click the Desktop.
- Click OK on the Desktop Configuration dialog box.
- You should see the Desktop Configuration dialog box hang, making the
Control Panel inaccessible.
- Press CTRL+ALT+DEL to bring up the Task List. Select the Control Panel
task, then click End Task. The next dialog box asks for Wait, End Task,
and Cancel; click End Task again.
APPLIES TO
- Microsoft dbWeb 1.0
- Microsoft dbWeb 1.1
Retired KB Content DisclaimerThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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