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(155609) - With Content Advisor, Internet Explorer provides a way to help you control the types of content that your computer can gain access to on the Internet. After you turn on Content Advisor, only rated content that meets or exceeds your criteria can be...

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

Article ID: 155609 - Last Review: March 22, 2007 - Revision: 6.5

Cannot Remove a Forgotten Internet Explorer Ratings Password

This article was previously published under Q155609

SUMMARY

With Content Advisor, Internet Explorer provides a way to help you control the types of content that your computer can gain access to on the Internet. After you turn on Content Advisor, only rated content that meets or exceeds your criteria can be displayed. Parents may choose to use Content Advisor to limit the content that their children have access to on the Internet.

If you do not know or have forgotten the Supervisor password, please contact a Microsoft Support Professional for assistance. For information about how to contact a Microsoft Support Professional, view the following Microsoft Web site:
http://support.microsoft.com/contactus/ (http://support.microsoft.com/contactus/)
NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that only a password reset will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific password reset in question.

NOTE: Internet Explorer 6 includes a new password hint feature to assist you in remembering your Content Advisor password. When you first enable Content Advisor (if not enabled previously) or change the supervisor password (if enabled previously) in Internet Explorer 6, you will be asked to enter a hint for your new password. Enter a hint that helps you remember your password but does not allow others to guess your password. For example, "My password is the PIN for my ATM card." When Content Advisor asks for the password (for example, to view an unrated Web page), the hint will also be displayed.

If Content Advisor was ever enabled prior to upgrading to Internet Explorer 6, you must change your supervisor password in order to create a hint. To do this:
  1. Click Internet Options on the Tools menu.
  2. On the Content tab, click Settings.
  3. Enter your supervisor password, and then click OK.
  4. On the General tab, click Change Password.
  5. Enter the old password, new password twice, and a password hint.

MORE INFORMATION

For additional information about Microsoft's policies about missing or invalid passwords, view the following Microsoft Knowledge Base article:
189126  (http://kbalertz.com/Feedback.aspx?kbNumber=189126/EN-US/ ) Microsoft's Policy Regarding Missing or Invalid Passwords

APPLIES TO
  • Microsoft Internet Explorer 4.01 128-Bit Edition
  • Microsoft Internet Explorer 4.0 128-Bit Edition
  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 4.01 128-Bit Edition
  • Microsoft Internet Explorer 4.0 128-Bit Edition
  • Microsoft Internet Explorer 4.01 128-Bit Edition
  • Microsoft Internet Explorer 4.0 128-Bit Edition
  • Microsoft Internet Explorer 3.02
  • Microsoft Internet Explorer 3.01
  • Microsoft Internet Explorer 3.0
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Media Center Edition
    • Microsoft Windows XP Tablet PC Edition
    • Microsoft Windows 2000 Advanced Server
    • Microsoft Windows 2000 Datacenter Server
    • Microsoft Windows 2000 Professional Edition
    • Microsoft Windows 2000 Server
    • Microsoft Windows NT Server 4.0 Standard Edition
    • Microsoft Windows NT Server 4.0, Terminal Server Edition
    • Microsoft Windows NT Workstation 4.0 Developer Edition
    • Microsoft Windows 98 Second Edition
    • Microsoft Windows 98 Standard Edition
Keywords: 
kbqfe kbhotfixserver kbpubtypekc kbhowto kbpolicy kbprod2web KB155609
       

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