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Article ID: 168292 - Last Review: October 28, 2006 - Revision: 3.3
XFOR: Err Msg: (RAS) Phone Book Cannot Be Opened
This article was previously published under Q168292
When you attempt to access the Dial-up connections property page,
the following error message appears:
The Remote Access Service (RAS) phone book cannot be opened. It must be
accessible and in the system directory as
\winnt\system32\ras\rasphone.pbk
You can successfully start the remote access service (RAS) from a command
line, and Winnt\System32\Ras\Rasphone.pbk exists and is accessible.
The IMCAdmin extension attempts to open Rasphone.pbk based on a relative
path from the ADMIN$ share. If this share is missing or has been removed
the IMCAdmin extension will be unable to access the Rasphone.pbk file. This
path is hardcoded into the following extension:
\\servername\admin$\system32\ras\rasphone.pbk
If the location of this file changes you will receive this error message.
APPLIES TO
- Microsoft Exchange Server 4.0 Standard Edition
- Microsoft Exchange Server 5.0 Standard Edition
- Microsoft Exchange Server 5.5 Standard Edition
Retired KB Content DisclaimerThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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