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Article ID: 193882 - Last Review: January 23, 2007 - Revision: 1.4
General Protection Fault Error Message Opening Control Panel
This article was previously published under Q193882
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854Â
(http://kbalertz.com/Feedback.aspx?kbNumber=315854/EN-US/
)
Windows 98 and Windows Me Error Message Resource Center
When you open Control Panel, you may receive the either of the following
error messages:
EXPLORER caused a general protection fault in module qtw16.cpl at
<address>
-OR-
EXPLORER caused a general protection fault in module qtw32.cpl at
<address>
After you receive one of these error messages, your computer may stop
responding (hang). This may also occur in Safe mode.
This behavior can occur if one or more Apple QuickTime for Windows files
are missing or damaged.
To resolve this behavior, remove QuickTime for Windows. To do so, follow
these steps:
- Restart the computer. For Windows 95, when you see the "Starting
Windows 95" message, press the F8 key, and then choose Safe Mode
Command Prompt Only from the Startup menu.
For Windows 98, Windows 98 SE, or Windows Me, press and hold down the CTRL key after your computer
completes the Power On Self Test (POST), and then choose Safe Mode
Command Prompt Only from the Startup menu. For more information about
Windows 98 startup, see the following article in the Microsoft
Knowledge Base:
ARTICLE-ID:
178548Â
(http://kbalertz.com/Feedback.aspx?kbNumber=178548/EN-US/
)
TITLE : No "Starting Windows 98" Message at Startup
- At the command prompt, type the following commands, pressing ENTER
after each command:
cd\windows\system
ren qtw16.cpl qtw16.xxx
ren qtw32.cpl qtw32.xxx
- Restart your computer normally.
- Click Start, point to Settings, click Control Panel, and then
double-click Add/Remove Programs.
- On the Install/Uninstall tab, click QuickTime For Windows, and then
click Add/Remove.
NOTE: To view QuickTime files, you must reinstall QuickTime for Windows.
For information about how to do so, contact Apple Technical Support.
QuickTime is manufactured by Apple Computer Corporation, a vendor
independent of Microsoft; we make no warranty, implied or otherwise,
regarding this product's performance or reliability.
For more information about hardware and software vendor contact information, visit the following Microsoft Web site:
-
APPLIES TO
- Microsoft Windows Millennium Edition
- Microsoft Windows 98 Second Edition
- Microsoft Windows 98 Standard Edition
- Microsoft Windows 95
| kb3rdparty kberrmsg kbgpf kbprb KB193882 |
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