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The Remote Desktop Services or Terminal Services Role fails to install when FireWall Service is set to disabled on a machine running Windows Server 2008

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Microsoft Knowledge Base Article

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Article ID: 2027551 - Last Review: August 4, 2010 - Revision: 1.0

The Remote Desktop Services or Terminal Services Role fails to install when FireWall Service is set to disabled on a machine running Windows Server 2008

SYMPTOMS

When installing the Remote Desktop Services Role on Windows Server 2008 server, you may receive following error:

Attempt to configure Terminal Server failed with error code 0x800706D9. “There are no more endpoints available from the endpoint mapper"

During the process of installation you will receive the following error:

Terminal Services
Terminal Server
<Warning>: You may need to reinstall existing applications.
<Informational>: IE Enhanced Security Configuration will be turned off.
Authentication method do not require Network Level Authentication
Licensing mode Per user
Groups allowed access Administrators, Domain\User
TS Licensing
Terminal Services: Restart Pending
<Warning>: You must restart this server to finish the installation process.

Full log (for troubleshooting only)
Terminal Services: Installation succeeded with errors
<Error>: Attempt to configure Terminal Server failed with error code 0x800706D9. There are no more endpoints available from the endpoint mapper

The following role services were installed:
Terminal Server 
Full log (for troubleshooting only)
Operating System: Windows Server 2008

CAUSE

The issue occurs if the Windows Firewall service is set to disabled. When the Windows Firewall service is not running, firewall exception cannot be set. This causes the WMI call SetAllowTSConnections which sets the RDP settings to fail.

The Installation uses the SetAllowTSConnections Method of the Win32_TerminalServiceSetting WMI Class to enable Remote Desktop and also to configure firewall exceptions.

RESOLUTION

The Firewall Servicestartup type should be set to Automaticand the status should be Startedwhen installing the Remote Desktop Services role.

MORE INFORMATION

SetAllowTSConnections Method of the Win32_TerminalServiceSetting Class
http://msdn.microsoft.com/en-us/library/aa383644(VS.85).aspx (http://msdn.microsoft.com/en-us/library/aa383644(VS.85).aspx)



Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

APPLIES TO
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
KB2027551
       

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