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Article ID: 212532 - Last Review: October 8, 2004 - Revision: 1.1
You cannot print to Canon printers from Publisher 2000 in Windows 98
This article was previously published under Q212532
For a Microsoft Publisher 98 version of this article,
see
191136Â
(http://kbalertz.com/Feedback.aspx?kbNumber=191136/
)
.
When you try to print to a Canon Bubble Jet printer, or
Canon MultiPass printer from Microsoft Publisher 2000 on Windows 98, your
publication may not be printed correctly. For example, you may experience one
of the following symptoms:
- Garbled text
- Unwanted lines, characters, or boxes
- Missing colors
This problem has been reported with the following Canon
printers:
- Canon BJC-80
- Canon BJC-250
- Canon BJC-4200
- Canon BJC-4300
- Canon C-5000
- Canon MultiPass
- Canon 2500 MultiPass
- Canon 3000 MultiPass
These symptoms appear if you are using a Windows 95 or
Windows 3.1 printer driver. These printer drivers are incompatible with Windows
98.
Method 1: Use an Updated Printer Driver
Download and install the updated Windows 98 Canon printer drivers
from Canon Computer Systems' World Wide Web Site:
NOTE: It is recommended that you remove the old printer driver first
before loading the newest driver available. The third-party contact information
included in this article is provided to help you find the technical support you
need. This contact information is subject to change without notice. Microsoft
in no way guarantees the accuracy of this third-party contact information.
The
third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.
Method 2: Use Printer Emulation
If an updated driver is not available, install one of the
following drivers that emulates your printer:
If you are using Use this Driver for
This Canon Printer Printer Emulation
--------------------------------------------------
BJC-80 BJC70, Epson LQ-2550
BJC-250 BJC80, Epson LQ 510
BJC-4200 BJC4000 or BJC800
BJC-4300 BJC4000 or BJC800
5000 MultiPass Use version 3.92, this version eliminates
the MultiPass server software and there
is actually an option for the 5000
MultiPass in the driver files.
2500 MultiPass Same as above.
3000 MultiPass Same as above.
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
APPLIES TO
- Microsoft Publisher 2000 Standard Edition
- Microsoft Picture It! 1.0 Standard Edition
- Microsoft Picture It! 2.0 Standard Edition
- Microsoft Picture It! Express 2000
| kbtshoot kbprint kbcolor kbprb kbprinters KB212532 |
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