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Error when activating Microsoft Office SharePoint Services for Information Rights Management

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

Article ID: 2164324 - Last Review: August 4, 2011 - Revision: 2.0

Error when activating Microsoft Office SharePoint Services for Information Rights Management

SYMPTOMS

When activating an IRM-protected document library in SharePoint on a server running Windows Server 2008 you receive the following error:



Information Rights Management (IRM): There was a problem while trying to activate a rights account certificate.

Unspecified connection error. Try activating again later.


Error value: 8004cf3b

CAUSE

The SharePoint server cannot contact the AD RMS server, due to a 502 Proxy Gateway error.

RESOLUTION

Set WinHTTP proxy settings on Windows Server 2008 or Windows Server 2008 R2 using the Netsh command-line tool. You can add the AD RMS Server URL to the proxy bypass list on the computer that is running SharePoint to enable it to bootstrap correctly. The following is an example where https://myRmsServer (https://myrmsserver/) is added to the proxy bypass list:

netsh winhttp set proxy proxy-server="myProxyServer.mydomain.corp.contoso.com:80" bypass-list= https://myRmsServer (https://myrmsserver/)
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

APPLIES TO
  • Microsoft Office SharePoint Server
  • Microsoft Office SharePoint Server 2007
Keywords: 
KB2164324
       

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