When Dynamic Memory is enabled for a virtual machine system that is running one of the following operating systems, the memory of the virtual machine does not increase after the virtual machine is started.

• Windows Server 2008 Standard Edition Service Pack 2 (SP2)
• Windows Server 2008 Standard Edition Server Core SP2
• Windows Web Server 2008 SP2
• Windows Web Server 2008 Server Core SP2

This issue occurs because previously memory addition enlightenment that is required for Dynamic Memory was not support on these operating systems.

To resolve this issue, apply the hotfix that is described in this article.

Note After you apply this hotfix, the required memory enlightenment is supported on the operating systems that are mentioned in the “Symptoms” section.

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support (https://mail.microsoft.com/OWA/redir.aspx?C=0534ce2d53a745e78b46a25e81869ebe&URL=http%3a%2f%2fsupport.microsoft.com%2fcontactus%2f%3fws%3dsupport)



Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, your computer must be running Windows Server 2008 Service Pack 2 (SP2). For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

• The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

For all supported x64-based versions of Windows Server 2008

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: For more information, visit the following Microsoft website:

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

Additional files for all supported x64-based versions of Windows Server 2008