When you start any of the programs listed at the beginning of this article,
you may receive the following error message:
This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.
If you click
Details, you may receive an error message similar to any of
the following:
Program caused an invalid page fault in module GDI32.DLL at
0137:BFF3191C.
-or-
Program caused an invalid page fault in module KERNEL32.DLL at
0137:BFF3191C.
-or-
Program caused an access violation fault in module GDI32.DLL at
0137:BFF3191C.
-or-
Program caused an access violation fault in module SIWDLL32.DLL.
-or-
Program caused an invalid page fault in module QD98.DLL.
These problems may occur if CyberMedia First Aid 97, build 400, is
installed on your computer.
To prevent these problems from occurring, obtain and install an updated
version of First Aid 97 from CyberMedia.
Method 1: If You Have Internet Access
You can obtain the update from CyberMedia at the following Web address:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Method 2: If You Do Not Have Internet Access
If you do not have Internet access, contact CyberMedia Technical Support at
(310) 581-4700, ask for Customer Service, and request a copy of the First
Aid 97 update disk. When you receive the disk, install the update by using the
instructions provided by CyberMedia.
NOTE: Microsoft does not provide support for either of these procedures. If you require assistance, contact CyberMedia.
For information about how to contact the companies mentioned in this article, visit the following Microsoft Web site:
First Aid 97 is a utility package designed for use with Microsoft
Windows 95. It provides such functionalities as the ability to give your
computer a "physical", prevent general protection faults and invalid page
faults, and other functionality.
As of April 1997, there are four builds (versions) of First Aid 97: 400,
401, 402, and 403. To determine which build of First Aid 97 you have, follow these steps:
- Insert the First Aid 97 compact disc (CD) into the CD-ROM drive on your computer.
- When the CyberMedia First Aid 97 Setup dialog box appears, click Explore this CD.
- On the View menu in Windows Explorer, click Details.
- Locate the Setup.exe file. Look at the date and time in the Modified
column.
The time in the Modified column tells you which build of First Aid 97 your
CD contains. The times and their associated build numbers are listed in the
following table.
Time Build
---------------
4:00 AM 400
4:01 AM 401
4:02 AM 402
4:03 AM 403
If the build is 400, and you have not obtained any updates from CyberMedia,
obtain an update from CyberMedia by using either of the methods in the
"Workaround" section of this article.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.