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When you dial into a Windows NT 4.0 remote access server (RAS) and log on to a domain, you may be unable to retrieve the User List from the domain controller. When you attempt to set security on a local share, you may receive the following error

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks
Article ID: 235463 - Last Review: January 24, 2007 - Revision: 2.3

RAS Clients Unable to Retrieve User List from Domain Controller

View products that this article applies to.
System TipThis article applies to a different version of Windows than the one you are using. Content in this article may not be relevant to you. Visit the Windows Vista Solution Center
This article was previously published under Q235463

SYMPTOMS

When you dial into a Windows NT 4.0 remote access server (RAS) and log on to a domain, you may be unable to retrieve the User List from the domain controller. When you attempt to set security on a local share, you may receive the following error message:
You cannot view the list of users at this time. Please try again later.
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CAUSE

This issue can occur if you have a Windows 95/98/Me client computer configured to use the TCP/IP protocol with a modem-only hardware profile and your Access Control is configured to use User-level access control.
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RESOLUTION

To work around this issue, use one of the following methods:
  • Install a Network Interface Card (NIC) and modify the hardware profile accordingly.
  • Install the NetBEUI protocol.
  • Install the NWLink protocol.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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APPLIES TO
  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows 95
  • Microsoft Windows 95
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Keywords: 
kbenv kbnetwork kbprb kbpending KB235463
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