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Microsoft Knowledge Base Article
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Article ID: 236592 - Last Review: January 9, 2008 - Revision: 5.3 You receive a "required registry information is missing" error message, or a program immediately quits after starting in Office 2000 on Windows XP, Windows NT 4.0, or Windows 2000This article was previously published under Q236592
For a Microsoft Office XP version of this article, see 290231Â
(http://kbalertz.com/Feedback.aspx?kbNumber=290231/
)
.
When you start one of the Microsoft Office 2000 programs on
a computer that is running Microsoft Windows XP, Microsoft Windows NT, or
Microsoft Windows 2000, you may experience one of the following symptoms:
- The program starts and then immediately quits.
Note The Office Registration Wizard may prompt you to register and
then the Office program will immediately quit when you click Finish. - The Registration Wizard appears each time you start an
Office program.
- You receive one of the following error messages and the
program immediately quits:
Required registry information
is missing and this application cannot run. Please rerun setup to correct this
problem. Cannot start Microsoft Outlook.
Outlook cannot be configured because Administrator privileges are required for
you to install some types of software on this computer. Before you can use
Outlook, you must either log on to your computer as an Administrator and finish
configuring Outlook, or ask your System Administrator to configure Outlook
e-mail support for you. Error 1402. Could not
open key:
SOFTWARE\Microsoft\Office\9.0\Access\Jet\4.0\ISAM
Formats\MicrosoftllS. Verify that you have sufficient access to that key, or
contact your support personnel. The
Registration wizard cannot run because the system information it requires is
either unavailable or incorrect.
This problem can occur on Microsoft Windows XP, Microsoft
Windows NT 4.0, or Microsoft Windows 2000, if you set permissions in the
Windows registry that prevent the necessary information from being written. The
registry key in question is: HKEY_LOCAL_MACHINE\Software\Microsoft\Office If the permissions on this key or its subkeys are
set so that the Windows Installer cannot update the key, you may experience the
problem described in the "Symptoms" section of this article.
To
resolve the problem, follow these steps. Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756Â
(http://kbalertz.com/Feedback.aspx?kbNumber=322756/
)
How to back up and restore the registry in Windows - Quit all Windows programs.
- Click Start and then click Run.
- In the Open box, type Regedt32.exe and then click OK.
- Select the HKEY_LOCAL_MACHINE on Local Machine window.
- Locate and select the following key:
\Software\Microsoft\Office - Follow the steps for your version of Windows.
For Microsoft Windows NT 4.0- On the Security menu, click Permissions.
If the permissions on this key or its subkeys are set
so that the Windows Installer cannot update the key, you may experience the
problem described in the "Symptoms" section of this article. - The following table lists the default registry
permissions on this key.
Name Permissions
----------------------------------------------
Creator Owner Full Control
Everyone Special Access
<machine name>\Administrators Full Control
System Full Control
Query Value
Set Value
Create Subkey
Enumerate Subkeys
Notify
Delete
Read Control
The permissions that you set for this key and its subkeys vary
according to your situation. If you want to confirm whether this is a
permissions issue, change your permissions on the Office key to match those
above.
Note Make sure that you select the Replace permission on
existing subkeys check box. - Click OK in the Registry Permissions dialog box.
- On the Registry menu, click Exit.
- Start one of the Office programs.
For Microsoft Windows 2000- On the Security menu, click Permissions.
If the permissions on this key or its subkeys are set
so that the Windows Installer cannot update the key, you may experience the
problem described in the "Symptoms" section of this article. - Clear the Allow Inheritable permissions from
parent to propagate to this object check box.
The following
table lists the default registry permissions on this key.
Name Permissions
----------------------------------------------
Creator Owner Full Control
Users Full Control
Power Users Full Control
Administrators Full Control
System Full Control
- In the Permissions for Office dialog box, click Advanced.
- Select the Reset permissions on all child
objects check box, and clear the Allow Inheritable permissions
from parent to propagate to this object check box.
- For any object listed that does not have the Full
Control permissions as stated above, select the object, click View/Edit, and then check the missing permissions.
- When you are prompted to continue, click Remove.
- Click Apply.
- Click OK in the Registry Permissions dialog box.
- On the Registry menu, click Exit.
For Microsoft Windows XP- On the Edit menu, click Permissions.
- Click the registry key for the user who is currently
logged on, and ensure that Read and Full Control permissions are both set to Allow.
- Click the Advanced button, ensure that the user who is currently logged on is
selected, that Full Control is listed in the Permissions column, and that This Key and Subkeys is listed
in the Apply to column.
- Click to select the Replace permission entries
on all child objects with entries shown here that apply to child
objects check box, and clear the Inherit from parent the
permission entries that apply to child objects. Include these with entries
explicitly defined here check box.
- When you are prompted to continue, click Remove.
- Click Apply, and then click Yes when you are prompted to continue.
- Click OK, and then click OK again.
- On the Registry menu, click Exit.
For more information about how to
troubleshoot error messages that appear when you run any Microsoft Office
program, click the following article number to view the article in the Microsoft Knowledge Base:
200116Â
(http://kbalertz.com/Feedback.aspx?kbNumber=200116/
)
Troubleshooting Office
programs under Windows NT 4.0
APPLIES TO- Microsoft Access 2000 Standard Edition
- Microsoft Excel 2000 Standard Edition
- Microsoft FrontPage 2000 Standard Edition
- Microsoft Outlook 2000 Standard Edition
- Microsoft PowerPoint 2000 Standard Edition
- Microsoft Publisher 2000 Standard Edition
- Microsoft Word 2000 Standard Edition
- Microsoft Windows 2000 Standard Edition
- Microsoft Windows NT 4.0
- Microsoft Windows XP Professional
- Microsoft Office 2000 Premium Edition
- Microsoft Office 2000 Professional Edition
- Microsoft Office 2000 Standard Edition
- Microsoft Office 2000 Small Business Edition
- Microsoft Office 2000 Developer Edition
| kbtshoot kbstartprogram kberrmsg kbpending kbprb KB236592 |
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