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Article ID: 238319 - Last Review: January 24, 2007 - Revision: 1.4
You may receive an "Installation ended prematurely because of an error" error message when you run Office 2000 Setup and Setup cannot find the IE5 folder
This article was previously published under Q238319
When you start Office Setup, you may receive the following
error message just after the first Office 2000 Setup dialog box appears:
Installation ended prematurely because of an error.
When you click
OK, Setup ends.
You may receive the error message if the IE5 folder has
been renamed or deleted.
NOTE: The IE5 folder typically resides at the root of an Office
administrative installation.
To resolve this problem, rename the IE5 folder back to
IE5. If you deleted the IE5 folder, follow these steps:
- Create a new administrative installation of Office in a
folder that is different from your original administrative
installation.
- Copy the IE5 folder from this new administrative
installation into your original administrative installation.
- Delete the folder that contains the new administrative
installation.
- On a network client, re-run Setup from the administrative
installation.
In this situation, if you open the Windows Installer log
file (for example,
Office 2000 Premium Setup(0002)_MsiExec.txt) in a text editor and then search for
FatalError, you find the following text:
Action start 9:26:59: CARunCostIE5.
Action ended 9:26:59:
CARunCostIE5. Return value 3.
Action start 9:26:59: FatalError.
Action 9:26:59: FatalError. Dialog created
Action ended 9:28:41:
FatalError. Return value 2.
Action ended 9:28:41: INSTALL. Return value 3.
APPLIES TO
- Microsoft Office 2000 Premium Edition
- Microsoft Office 2000 Professional Edition
- Microsoft Office 2000 Standard Edition
- Microsoft Office 2000 Small Business Edition
- Microsoft Office 2000 Developer Edition
- Microsoft Access 2000 Standard Edition
- Microsoft Excel 2000 Standard Edition
- Microsoft FrontPage 2000 Standard Edition
- Microsoft Outlook 2000 Standard Edition
- Microsoft PowerPoint 2000 Standard Edition
- Microsoft Word 2000 Standard Edition
| kbtshoot kbstartprogram kbsetup kberrmsg kbprb KB238319 |
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