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Article ID: 240335 - Last Review: January 25, 2007 - Revision: 3.2
You receive an "Internal error 2336" error message that is caused by possible file damage when you install Office 2000
This article was previously published under Q240335
WARNING:This information is preliminary and has not been confirmed or
tested by Microsoft. Use only with discretion.
When you install Office 2000, the following error message
may appear:
Internal error 2336: Please Contact Product
Support for assistance.
Also, if you create a verbose log file, you
may see text similar to the following if you search the log file for
2336:
MSI (c) (2D:D1): Executing op:
FileCopy(SourceName=BD18199_.WMF,DestName=BD18199_.WMF,Attributes=8193,FileSize=3132,,,InstallMode=58982400,PerTick=32768,IsCompressed=0,,VerifyMedia=1,,)
MSI (c) (2D:D1): File: c:\Program Files\Common Files\Microsoft
Shared\Clipart\autoshap\BD18199_.WMF; Overwrite; Existing file is unversioned
and unmodified
InstallFiles: Copying file: BD18199_.WMF (3132bytes) to
c:\Program Files\Common Files\Microsoft Shared\Clipart\autoshap\
MSI (c)
(2D:D1): Note: 1: 2336 2: 82 3: c:\Config.Msi\
Internal Error 2336: Please
contact product support for assistance.
Action ended 20:19:49:
InstallExecute. Return value 3.
For additional information
about interpreting log files, click the following article number to view the
article in the Microsoft Knowledge Base:
237957Â
(http://kbalertz.com/Feedback.aspx?kbNumber=237957/
)
How to use an Office 2000 Setup log file to troubleshoot Setup problems
This error message may appear if one or more files being
replaced by Setup is damaged, or if there are problems with the \Config.msi
folder on your hard disk. In the scenario that generated the log file text in
the "Symptoms" section, the possible damage was in the Bd18199_.wmf file.
To work around this issue, follow these steps:
- Click OK to the error message, if it is still displayed. At this point,
the Setup rollback process should start and restore your computer to its
pre-Setup configuration.
For additional information about
the Setup rollback process, click the article number below to view the article
in the Microsoft Knowledge Base:
224140Â
(http://kbalertz.com/Feedback.aspx?kbNumber=224140/EN-US/
)
OFF2000: Cannot Use Automatic Recovery During Detect and Repair
- Locate the Config.msi folder listed in your Setup log
file.
NOTE: This is a hidden system folder. You may have to configure
Microsoft Windows to show all files. - Rename this folder to Config.old. The next steps are sample steps that may need to be modified to
fit your particular situation. They depend on the file that was being copied
when Setup failed. In the situation that created the log file text in the
"Symptoms" section, the .wmf file being copied was possibly damaged. So the
focus was on the .wmf files in the c:\Program Files\Common Files\Microsoft
Shared\Clipart\autoshap\ folder.
- Create a folder called Autoshap Backup folder on the root
of your C: drive.
- Locate the c:\Program Files\Common Files\Microsoft
Shared\Clipart\autoshap\ folder.
- Move all of the files in this folder to the Autoshap Backup
folder. The c:\Program Files\Common Files\Microsoft Shared\Clipart\autoshap\
folder should now be empty.
- Re-run Office Setup.
- If Setup is successful, you can then delete the Config.old
and Autoshap Backup folders that you created in the preceding steps.
For more articles about how to troubleshoot specific errors
in Office Setup:
For more articles with general information about
how to troubleshoot Office errors:
APPLIES TO
- Microsoft Office 2000 Premium Edition
- Microsoft Office 2000 Professional Edition
- Microsoft Office 2000 Standard Edition
- Microsoft Office 2000 Small Business Edition
- Microsoft Office 2000 Developer Edition
- Microsoft Access 2000 Standard Edition
- Microsoft Excel 2000 Standard Edition
- Microsoft FrontPage 2000 Standard Edition
- Microsoft Outlook 2000 Standard Edition
- Microsoft PowerPoint 2000 Standard Edition
- Microsoft Word 2000 Standard Edition
| kbtshoot kberrmsg kbprb kbsetup KB240335 |
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