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Article ID: 2464593 - Last Review: November 12, 2010 - Revision: 3.0
Windows Phone 7 fails to synchronize with error 0x85010013 or 0x8600C2B when connecting to Microsoft Exchange Server
When synchronizing with an Exchange Server using Windows Phone 7 (WP7), synchronization fails with an error similar to the following:
Mail.Contoso.com requires that certain security policies be enforced before you can sync your information. Contact a support person or your service provider. Last tried x minutes ago. Error code:
The error code will beÂ
0x85010013Â orÂ
0x8600C2BAn Exchange ActiveSync mailbox policy has been implemented with parameters the WP7 device cannot completely enforce.Â
The Exchange Client Access server will respond to the device with an HTTP status of 449 whenever the device cannot enforce every parameter within the Exchange ActiveSync mailbox policy. Each subsequent synchronization attempt will fail with an HTTP status of 449 while the current Exchange ActiveSync policy is in place.
There are three methods to resolve issue.
Method 1
Modify the existing Exchange ActiveSync policy to apply only WP7 supported policy parameters.
Method 2Create a new Exchange ActiveSync policy that applies the supported policy parameters WP7 devices can implement, and assign this policy to WP7 users.
Method 3Enable the parameter toÂ
Allow Non-provisionable Devices in your Exchange ActiveSync policy.
WP7 supports the following policy parameters:
Collapse this tableExpand this table
PasswordRequired
MinPasswordLength
IdleTimeoutFrequencyValue
DeviceWipeThreshold
| AllowSimplePassword
PasswordExpiration
PasswordHistory
DisableRemovableStorage
| DisableIrDA
DisableDesktopSync
BlockRemoteDesktop
BlockInternetSharing
|
Enabling
Allow Non-provisionable Devices parameter allows devices to synchronize, even when the polices the device can enforce do not match the Exchange ActiveSync policy parameters that are configured on the server.
The Exchange ActiveSync policies supported by WP7 can be found in the following topic from Microsoft TechNet online:Â
Understanding Exchange ActiveSync
(http://technet.microsoft.com/en-us/library/aa998357.aspx#WindowsPhone7)
For more information on configuring policies for Microsoft Exchange ActiveSync, see the following topics from Microsoft TechNet online:
Exchange Server 2010: Managing Exchange ActiveSync with Policies
(http://technet.microsoft.com/en-us/library/bb123783.aspx)
Exchange Server 2007: Managing Exchange ActiveSync with Policies
(http://technet.microsoft.com/en-us/library/bb123783(EXCHG.80).aspx)
For more information regarding considerations for WP7 and Exchange, see the following article from the TechNet Wiki online:
Exchange ActiveSync Considerations when using Windows Phone 7 Clients
(http://social.technet.microsoft.com/wiki/contents/articles/exchange-activesync-considerations-when-using-windows-phone-7-clients.aspx)
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See
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APPLIES TO
- Microsoft Exchange Server 2007 Enterprise Edition
- Microsoft Exchange Server 2007 Standard Edition
- Microsoft Exchange Server 2010 Enterprise
- Microsoft Exchange Server 2010 Standard
- Windows Phone 7
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