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After Microsoft Windows Millennium Edition setup is completed, or after you remove your serial mouse and restart the computer, the mouse is not listed as being installed, although it works correctly. When you open System Properties in Control

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks
Article ID: 250255 - Last Review: January 27, 2007 - Revision: 1.3

Device Manager Does Not List the Serial Mouse

Retired KB ArticleRetired KB Content Disclaimer
View products that this article applies to.
System TipThis article applies to a different version of Windows than the one you are using. Content in this article may not be relevant to you. Visit the Windows Vista Solution Center
This article was previously published under Q250255

SYMPTOMS

After Microsoft Windows Millennium Edition setup is completed, or after you remove your serial mouse and restart the computer, the mouse is not listed as being installed, although it works correctly.

When you open System Properties in Control Panel and click Device Manager, the mouse is not listed. The appropriate entry does not appear even after you click Refresh.

RESOLUTION

To resolve this issue, follow these steps to force legacy hardware detection:
  1. On the taskbar click Start, click Settings, and then click Control Panel.
  2. Double-click the Add New Hardware icon.
  3. In the first wizard window that opens, click Next.
  4. Click Next again to search for Plug and Play-compatible devices.
  5. After the Plug and Play search is finished, click Yes, and then click Next. Windows then detects hardware that is not Plug and Play-compatible.
  6. After the hardware detection is complete, click Finish to quit the Add New Hardware Wizard.
APPLIES TO
  • Microsoft Windows Millennium Edition
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Keywords: 
kbenv kbhardware kbprb KB250255
Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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