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Article ID: 270862 - Last Review: January 27, 2007 - Revision: 1.4
You receive an "OS Loader V4.01 Disk I/O Error Stats=00000001" error message when you install Office 2000
This article was previously published under Q270862
WARNING:This information is preliminary and has not been confirmed or
tested by Microsoft. Use only with discretion.
When you try to install Microsoft Office 2000, you receive
the following error message when you restart the computer:
OS Loader V4.01
Disk I/O Error
Stats=00000001
Windows NT could not start because the following file
is missing or corrupt:
c:\winnt\system32\c_1252.nls
The
operating system will not start.
This behavior occurs when all the following conditions are
true:
- Your computer's operating system is Microsoft Windows NT
4.0 Workstation.
- The system partition or the boot partition of the Windows
NT 4.0 Workstation installation is greater than 7.8 gigabytes.
- The partition in question is formatted in the NTFS file
system.
NOTE: This behavior may also occur with Microsoft Windows 2000
Professional if the computer BIOS does not support INT 13 extensions.
Decrease the boot partition size and the system partition
size below 7.8 gigabytes.
Office Setup replaces National Language Support files
(C_*.nls). Microsoft Windows NT 4.0 Workstation is limited to 7.8 gigabytes or
less for the system partition and the boot partition. If one of these National
Language Support files is placed outside of the 7.8 gigabyte range, you receive
an error message similar to the one in the "Symptoms" section of this
article.
NOTE: This problem is not unique to Office 2000. This problem may
occur after you install any software that replaces system files, and the
conditions in the "Cause" section of this article are met.
For additional information about system and
boot partition limitations, click the following article numbers to view the
articles in the Microsoft Knowledge Base:
224526Â
(http://kbalertz.com/Feedback.aspx?kbNumber=224526/
)
Windows NT 4.0 supports maximum of 7.8-GB system partition
98080Â
(http://kbalertz.com/Feedback.aspx?kbNumber=98080/EN-US/
)
1024 Cylinder Limit, How Windows NT Gets Drive Geometry
161563Â
(http://kbalertz.com/Feedback.aspx?kbNumber=161563/EN-US/
)
How Windows NT Handles Drive Translation
154052Â
(http://kbalertz.com/Feedback.aspx?kbNumber=154052/EN-US/
)
Explanation of X86 Boot Drive Limitations
APPLIES TO
- Microsoft Windows NT 4.0
- Microsoft Office 2000 Premium Edition
- Microsoft Office 2000 Professional Edition
- Microsoft Office 2000 Standard Edition
- Microsoft Office 2000 Small Business Edition
- Microsoft Office 2000 Developer Edition
- Microsoft Access 2000 Standard Edition
- Microsoft Excel 2000 Standard Edition
- Microsoft FrontPage 2000 Standard Edition
- Microsoft Outlook 2000 Standard Edition
- Microsoft PowerPoint 2000 Standard Edition
- Microsoft Word 2000 Standard Edition
| kbtshoot kbsetup kberrmsg KB270862 |
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