Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved.
Terms
of Use |
Trademarks
Article ID: 271582 - Last Review: January 29, 2007 - Revision: 4.1
Error Message When You Print to an HP DeskJet Printer if the BD Denver TrueType Font Is Damaged
This article was previously published under Q271582
When you try to print a Web page from Internet Explorer 5.5 by using a Hewlett Packard (HP) DeskJet 932C, 930, 950 or 970 printer, you may receive the following error message:
IEXPLORE caused a general protection fault in Module GDI.EXE at 0007:000007ed
: The 12 digits at the end of the error message may vary.
This issue can occur if the BD Denver TrueType font is damaged.
To resolve this issue, delete the BD Denver TrueType font:
- Click Start, point to Settings, click Control Panel, and then double-click Fonts.
- In the list of installed fonts, click the BD Denver TrueType font, and then click Delete.
- Quit the Fonts tool.
The BD Denver TrueType font is included with the Streetwise Software "By Design" group of programs, and By Design is included with many HP DeskJet printers.
For additional information about related printing issues, click the article number below
to view the article in the Microsoft Knowledge Base:
261156Â
(http://kbalertz.com/Feedback.aspx?kbNumber=261156/EN-US/
)
General Protection Fault in Module Gdi.exe Printing from Internet Explorer
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
APPLIES TO
- Microsoft Internet Explorer 5.5
- Microsoft Internet Explorer 5.01
- Microsoft Internet Explorer 5.0
- Microsoft Internet Explorer 5.5
- Microsoft Internet Explorer 5.5
- Microsoft Internet Explorer 5.01
- Microsoft Internet Explorer 5.5
- Microsoft Internet Explorer 5.01
- Microsoft Internet Explorer 5.0
- Microsoft Internet Explorer 5.5
- Microsoft Internet Explorer 5.01
- Microsoft Internet Explorer 5.0
- Microsoft Internet Explorer 5.5
- Microsoft Internet Explorer 5.01
| kb3rdparty kberrmsg kbprb kbprint KB271582 |
Retired KB Content DisclaimerThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
Community Feedback System
Very often, it takes hours to solve a problem. Very often, you've looked high
and low, and have tried a lot of solutions. When you finally found it, chances
are, it was because someone else helped you. Here's your chance to give back.
Use our community feedback tool to let others know what worked for you and what
didn't.
Please also understand that the community feedback system is not warranted to be
correct, it's simply a system that we've built to let people try and help each
other. If something in a feedback response doesn't make sense to you, or you're
not comfortable making changes that the feedback talks about (like registry
edits), please consult a professional.
Thank you for using kbAlertz.com Feedback System.
-- Scott Cate