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Article ID: 272186 - Last Review: April 15, 2008 - Revision: 8.0
You receive the "This application is unable to continue because of problems accessing the network" error message when you start MapPoint or Streets and Trips
This article was previously published under Q272186
When you start one of the programs listed in the
"Applies to" section, you may receive the following error
message:
This application is unable to continue because
of problems accessing the network.
This behavior may occur if either of the following
conditions is true:
- The CD or DV drive letter has changed since you
installed the program.
- The network location from which you installed the program
is either unavailable or has been changed.
Note Microsoft Streets and Trips 2003 does not allow installation from a network
share. This is also known as an administrative installation.
To work around this issue, remove and then reinstall the
program. To do this, follow the steps in the appropriate section.
Windows Vista
- Click Start
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- In the list of installed programs, click Microsoft Streets and Trips or Microsoft MapPoint, and then click Remove.
- Follow the instructions that appear on the screen to remove the
program. When you are prompted to restart the computer, click No.
- Insert the Microsoft Streets and Trips Setup CD or the
MapPoint Setup CD into the CD or DVD drive, and then follow the
instructions that appear on the screen to install the program.
To troubleshoot installing or uninstalling a program in Windows Vista, follow the instructions in the "Troubleshoot installing or uninstalling programs" topic in Windows Vista Help and Support. To view the topic, follow these steps:
- Click Start
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- In the Search Help box, type Troubleshoot installing or uninstalling programs, and then click Search Help.
- Click the appropriate topic.
Windows XP
- Click Start, click Run, type appwiz.cpl, and then click OK.
- In the list of installed programs, click Microsoft Streets and Trips or Microsoft MapPoint, and then click Remove.
- Follow the instructions that appear on the screen to remove the
program. When you are prompted to restart the computer, click No.
- Insert the Microsoft Streets and Trips Setup CD or the
MapPoint Setup CD into the CD or DVD drive, and then follow the
instructions that appear on the screen to install the program.
Note We recommend that you use the Full installation option if
you use a removable drive that causes the CD drive letter to change every
time the removable drive is attached or removed from the computer.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
APPLIES TO
- Microsoft AutoRoute 2006
- Microsoft MapPoint 2006 Standard Edition
- Microsoft MapPoint 2004 Standard Edition
- Microsoft MapPoint 2002 Standard Edition
- Microsoft MapPoint 2001 Standard Edition
- Microsoft Streets & Trips 2006
- Microsoft Streets & Trips 2005 Standard Edition
- Microsoft Streets & Trips 2004 Standard Edition
- Microsoft Streets & Trips 2003 Standard Edition
- Microsoft Streets & Trips 2002 Standard Edition
- Microsoft Streets & Trips 2001 Standard Edition
| kbenv kberrmsg kbprb KB272186 |
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