Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved.
Terms
of Use |
Trademarks
Article ID: 278308 - Last Review: January 29, 2007 - Revision: 2.1
Computer Hangs When Trying to Install Drivers for Plug and Play Device
This article was previously published under Q278308
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
Your computer may stop responding (hang) while Windows is trying to locate software after you install a Plug and Play device (such as a mouse).
When this issue occurs, the computer hangs when the New Hardware Found window is displayed.
There is a problem in the installation of devices such as a mouse, keyboard, or Universal Serial Bus (USB) controller and USB Human Interface devices such as a USB mouse, USB gaming pad, or USB joystick.
To install the device:
- Remove the device from your computer.
- Follow the manufacturer's instruction to install the device driver for the device.
- Connect the device to the computer again.
- Let the Add New Hardware Wizard configure the device. The Add New Hardware Wizard is available in Control Panel (click Start, point to Settings, click Control Panel, and then double-click Add New Hardware).
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Some device classes are marked for silent installation because user interaction may not be possible when a device of those classes is being installed. For example, when you install a new keyboard, you may not be able to respond if Windows prompts you for an installation path. By having the keyboard class device installed silently, no prompt is displayed.
However, not all devices have device drivers included with Windows. In some cases a compatible (but not necessarily full-featured) device driver may be selected for installation. You can tell that this has happened if the device is shown in Device Manager with a green icon. If a better driver is included with the device, you can install it after the initial configuration.
APPLIES TO
- Microsoft Windows Millennium Edition
| kbenv kbhardware kbnofix kbprb KB278308 |
Retired KB Content DisclaimerThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
Community Feedback System
Very often, it takes hours to solve a problem. Very often, you've looked high
and low, and have tried a lot of solutions. When you finally found it, chances
are, it was because someone else helped you. Here's your chance to give back.
Use our community feedback tool to let others know what worked for you and what
didn't.
Please also understand that the community feedback system is not warranted to be
correct, it's simply a system that we've built to let people try and help each
other. If something in a feedback response doesn't make sense to you, or you're
not comfortable making changes that the feedback talks about (like registry
edits), please consult a professional.
Thank you for using kbAlertz.com Feedback System.
-- Scott Cate