When you click a hyperlink in an e-mail message or on a Web
page, or right-click a hyperlink on a Web page and then click
Open in New Window, you may experience one or more of the following symptoms:
- Nothing occurs.
- The new window may be blank.
- You may receive a scripting error message that is similar
to the following error message:
No such interface
supported.
- Internet Explorer may not respond when you click
Print or Print Preview in the
File menu.
When you try to connect to Web folders, you may receive the
following error message:
The current operation could not
be completed because an unexpected error has occurred.
: To troubleshoot problems with links not working on webpages or in email messages in Internet Explorer 7, Internet Explorer 8, or Internet Explorer 9, click the following link to view the article on the Microsoft website:
175775
(http://kbalertz.com/Feedback.aspx?kbNumber=175775)
 Nothing happens when you click a link in Internet Explorer
To resolve this problem in Internet Explorer, follow these
steps:
- Quit all programs that are running.
- Click Start, and then click Run.
- Type regsvr32 urlmon.dll, and then
click OK.
- When you receive the "DllRegisterServer in urlmon.dll
succeeded" message, click OK.
If this does not resolve the problem, repeat steps 2 through 4
for each of the following files (in step 3, replace Urlmon.dll with each of the
file names below):
- Shdocvw.dll
- Actxprxy.dll
- Oleaut32.dll
- Mshtml.dll
- Browseui.dll
- Shell32.dll
Windows XP and Windows 2000 only
Restart the computer to enable the changes to take effect.
If
the problem is still not resolved, verify that the following registry values
are present and correct:
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}
Name: (Default)
Value: IDispatch
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid
Name: (Default)
Value: {00020420-0000-0000-C000-000000000046}
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid32
Name: (Default)
Value: {00020420-0000-0000-C000-000000000046}
If the problem is still not resolved,
reinstall Internet Explorer. If you are using the version of Internet Explorer
that is included with your operating system, reinstall or repair your operating
system.
Internet Explorer
Administration Kit Users
If this problem occurs after you install a customized version of
Internet Explorer that was created with the Internet Explorer Administration
Kit (IEAK) version 5.01 Service Pack 1 (SP1), 5.5 SP1, or 6.0 and is resolved
by re-registering the Urlmon.dll file, contact Microsoft Product Support
Services to obtain the appropriate fix below.
IEAK for Internet Explorer 6
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English
version of this hotfix has the file attributes (or later) that are listed in
the following table. The dates and times for these files are listed in
coordinated universal time (UTC). When you view the file information, it is
converted to local time. To find the difference between UTC and local time, use
the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
------------------------------------------------------
11-Oct-2001 19:45 6.0.2710.1100 189,440 Ie6wzd.exe
This hotfix is not distributed by using a hotfix installer
package but is an actual binary hotfix that you must manually replace. To do
this, rename the old Ie6wzd.exe file in your
IEAK installation folder\Iebin\Optional\EN folder, manually copy the hotfix into that
folder, and then rebuild your IEAK package to have the hotfix included inside
your package.
Important If Automatic Version Synchronization (AVS) is applied to your
IEAK installation after you use this fix, you must manually apply this hotfix
again.
IEAK for Internet Explorer 5.5
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English
version of this hotfix has the file attributes (or later) that are listed in
the following table. The dates and times for these files are listed in
coordinated universal time (UTC). When you view the file information, it is
converted to local time. To find the difference between UTC and local time, use
the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------
18-Dec-2000 17:22 5.50.4612.1800 183,056 Ie5wzd.exe
This hotfix is not distributed by using a hotfix installer
package, but is an actual binary hotfix that you must manually replace. To do
this, rename the old Ie5wzd.exe file in your
IEAK installation folder\Iebin\Optional\EN folder, manually copy the hotfix into that
folder, and then rebuild your IEAK package to have the hotfix included inside
your package.
Important If Automatic Version Synchronization (AVS) is applied to your
IEAK installation after you use this fix, you must manually apply this hotfix
again.
IEAK for Internet Explorer 5.01
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English
version of this hotfix has the file attributes (or later) that are listed in
the following table. The dates and times for these files are listed in
coordinated universal time (UTC). When you view the file information, it is
converted to local time. To find the difference between UTC and local time, use
the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
---------------------------------------------------------
01-Nov-2000 11:01a 5.0.3210.3100 177,424 Ie5wzd.exe
This hotfix is not distributed by using a hotfix installer
package, but is an actual binary hotfix that you must manually replace. To do
this, rename the old Ie5wzd.exe file in your
IEAK installation folder\Iebin\Optional\EN folder, manually copy the hotfix into that
folder, and then rebuild your IEAK package to have the hotfix included inside
your package.
Important If Automatic Version Synchronization (AVS) is applied to your
IEAK installation after you use this fix, you must manually apply this hotfix
again.