Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved.
Terms
of Use |
Trademarks
Article ID: 295721 - Last Review: February 27, 2007 - Revision: 2.1
SharePoint Portal Server Setup Does Not Work with Error 0XC0070002
This article was previously published under Q295721
IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986Â
(http://kbalertz.com/Feedback.aspx?kbNumber=256986/EN-US/
)
Description of the Microsoft Windows Registry
If you attempt to uninstall or repair SharePoint Portal Server, you may receive the following error message:
Setup failed while installing subcomponent web forms with error code 0xc0070002 (please consult the installation logs for a detailed description). You may cancel the installation or try the failed setup again.
In addition, the Microsoft Exchange setup log includes multiple references to error code 0XC007002, including some of the following entries:
- Error code 0XC0070002 (2): The system cannot find the file specified.
[14:47:55] Processing file 'd:\temp\d\temp\sharepointinstall\server\web storage system\webforms.ins', at or near line 16 (OpenMachineKey:Software\Microsoft\Exchange\Setup) - Error code 0XC0070002 (2): The system cannot find the file specified.
[14:47:55] Registry file name: 'd:\temp\d\temp\sharepointinstall\server\web storage system\webforms.ins' - Error code 0XC0070002 (2): The system cannot find the file specified.
[14:47:55] Filename = '%sourcedir%\webforms' CBaseAtom::ScRefreshRegistryKeys - Error code 0XC0070002 (2): The system cannot find the file specified.
[14:51:59] Setup encountered an error during Web Storage System Core of Reinstall component task.
This problem can occur if the Exchange 2000 Server administration tools (also known as Exchange System Manager) have been installed and then removed. The SharePoint Portal Server Setup program looks for the following registry key, but it is not present:
HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Setup
To work around this problem, you need to edit the registry.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To work around this problem:
- Start Registry Editor (Regedt32.exe).
- Locate and click the following key in the registry:
HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\
- On the Edit menu, click Add Key, and then add the following registry key:
Key name: Setup
Class:
NOTE: The Class field is intentionally left blank.
- Click OK, and then quit Registry Editor.
- Restart the server.
After you perform these steps, you can uninstall or remove SharePoint Portal Server.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
APPLIES TO
- Microsoft SharePoint Portal Server 2001
| kbbug kberrmsg kbnofix KB295721 |
Community Feedback System
Very often, it takes hours to solve a problem. Very often, you've looked high
and low, and have tried a lot of solutions. When you finally found it, chances
are, it was because someone else helped you. Here's your chance to give back.
Use our community feedback tool to let others know what worked for you and what
didn't.
Please also understand that the community feedback system is not warranted to be
correct, it's simply a system that we've built to let people try and help each
other. If something in a feedback response doesn't make sense to you, or you're
not comfortable making changes that the feedback talks about (like registry
edits), please consult a professional.
Thank you for using kbAlertz.com Feedback System.
-- Scott Cate