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Article ID: 298985 - Last Review: April 15, 2008 - Revision: 7.1
Error message when you try to create a route in MapPoint or in Street and Trips: "Unable to get directions"
This article was previously published under Q298985
When you try to create a route by using one of the programs
listed in the "Applies To" section, you may receive an error
message that resembles the following
Unable to get
directions from location to
location. One of the areas may not contain necessary
connectors such as ferry routes or main roads. Move one or both of the stops,
and try again.
In this error message, the locations that are listed are part of the route that
you are trying to create.
You may also receive this error message
when you use the
Avoid Area command to create an alternate route.
This behavior may occur if you try to create a route
through an area for which the program does not contain street or highway
information.
For example, if you try to create a route through a
national park, a military base, or any area where travel is restricted, the
street and highway information may by unavailable to plot through those
areas. As a result, the program plots an alternate route
around the area in question.
When no data point information is
available for the routing program for a selected route, the program plots the
trip by an alternate route, where possible. If the program cannot plot an
alternate route, you receive the error message that is described in the "Symptoms"
section.
To work around this behavior, plot two separate routes. To do this, follow these steps:
- Plot the first route from your start point to the place where the data becomes unavailable.
- Plot a second route that starts from the place where the
data is available again, and then onward to your final destination.
This
behavior is by design.
You can create ferry routes in Microsoft Streets and Trips 2006.
APPLIES TO
- Microsoft AutoRoute 2006
- Microsoft MapPoint 2009 North America
- Microsoft MapPoint 2009 North America with GPS Locator
- Microsoft MapPoint 2006 Standard Edition
- Microsoft MapPoint 2002 Standard Edition
- Microsoft MapPoint 2001 Standard Edition
- Microsoft Streets & Trips 2009
- Microsoft Streets & Trips 2009 with GPS Locator English (United States)
- Microsoft Streets & Trips 2006
- Microsoft Streets & Trips 2005 Standard Edition
- Microsoft Streets & Trips 2004 Standard Edition
- Microsoft Streets & Trips 2003 Standard Edition
- Microsoft Streets & Trips 2002 Standard Edition
- Microsoft Streets & Trips 2001 Standard Edition
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