If you install ActiveSync on your computer, when the
InstallShield Wizard is between 99 percent and 100 percent complete, you may
receive the following error message:
_ins5576 has caused
an error in <unknown>
If you click
Details, you may receive the following error message (where
xxxx:
xxxxxxxx is a memory register):
_ins5576 has caused
an invalid page fault in module <unknown> at xxxx:xxxxxxxx
This issue may occur while InstallShield is checking
TCP/IP connectivity if the
Microsoft Internet Explorer add-on from New.net is installed. By using this add-on, you can gain access to domain extensions that
are exclusive to New.net users.
If you install the add-on, you change
the contents of the following registry key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock2
The installation also alters the Domain Name System
(DNS) search order to make new domain name extensions such as .tech, .game, and .travel
accessible. For a complete list, see the following New.net Web site:
Microsoft
provides third-party contact information to help you find technical support.
This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact
information.
The installation also installs the
Newdotnet2_90.dll file in the Windows folder, and adds a RUNDLL statement in
the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
The Newdotnet2_90.dll file works in conjunction with
DNS to provide connectivity to the .name sites that New.net allows.
This problem only occurs if New.net Client version 2.90 (released May 3, 2001) third-party product is installed on your computer. The problem was fixed in New.net Client version 2.91, which was released on May 30, 2001. This problem does not occur with any version of the New.net Client that was released on or after May 30, 2001.
To resolve this problem, update your version of New.net Client. To update New.net Client, visit the following New.net Web site, and then click the
Enable Your Browser to see New.net domains link in the upper right corner of the page:
Alternatively, you may remove the New.net Client by visiting the following Web site and then following the removal instructions that are listed:
Note This article does not apply to computers that are running
Windows NT 4.0. If the _ins5576 error is occurring during ActiveSync install on
a computer that is running Windows NT 4.0, click the following article number to view the article in the Microsoft Knowledge Base:
268454Â
(http://kbalertz.com/Feedback.aspx?kbNumber=268454/
)
Problem installing ActiveSync 3.1 with Windows NT 4.0 SP6a and Office 2000 SR-1a
The third-party products that are
discussed in this article are manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the
performance or reliability of these products.
Note This article does not apply to ActiveSync 4.0. ActiveSync 4.0 uses Windows Installer as the installation engine. ActiveSync 3.x uses InstallShield as the installation engine.