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Article ID: 301946 - Last Review: September 23, 2005 - Revision: 2.1
IIS Stops Responding on Computer Running Commerce Server When Retained In Memory Is Not Set
This article was previously published under Q301946
Under certain conditions, Internet Information Service
(IIS) may stop responding (hang) when you use the MSCSCfg.dll file in an
individual ASP page.
When you use ADPlus.vbs to examine the problem more
closely, it appears that the MSCSCfg.dll file being unloaded is the cause.
For additional information, click the
following article number to view the article in the Microsoft Knowledge Base:
286350Â
(http://kbalertz.com/Feedback.aspx?kbNumber=286350/EN-US/
)
HOW TO: Use ADPlus to Troubleshoot "Hangs" and "Crashes"
MSCSCfg.dll was designed to only be used in the
Global.asa file. However, if it is used on individual ASP pages, the use of the
objects in this DLL can cause deadlocks, as the DLL is rapidly loaded and
unloaded. This is caused by the MSCSCfg.dll file not being compiled with the
Retain In Memory option.
To
resolve this problem, obtain the latest service pack for Microsoft Commerce
Server 2000. For additional information, click the following article number to
view the article in the Microsoft Knowledge Base:
297216Â
(http://kbalertz.com/Feedback.aspx?kbNumber=297216/EN-US/
)
INFO: How to Obtain the Latest Commerce Server 2000 Service Pack
The English version of this fix should have the
following file attributes or later:
Date Time Size File name Platform
-------------------------------------------------------------
06/14/2001 03:24PM 4.0.0.2054 213,062 MSCSCfg.dll x86
Microsoft recommends that you only use MSCSCfg.dll from the
Global.asa
Application_OnStart. If it is used in this manner, you should not encounter any
problems.
Microsoft has confirmed that
this is a problem in Microsoft Commerce Server 2000.
This problem was first
corrected in Microsoft Commerce Server 2000 Service Pack
2.
APPLIES TO
- Microsoft Commerce Server 2000 Standard Edition
| kbbug kbfix kbcommserv2000presp2fix kbqfe kbcommserv2000sp2fix kbhotfixserver KB301946 |
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