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Article ID: 302596 - Last Review: September 12, 2011 - Revision: 10.0
Error message when you start an Office program that has the Adobe PDFMaker add-in installed: "A version of Adobe Acrobat PDFMaker that is known to cause instabilities"
This article was previously published under Q302596
When you start or when you exit one of the Microsoft Office
programs that is listed in the "Applies to" section, you may receive an error
message that resembles one of the following error messages:
2007 Microsoft Office systemMicrosoft program name has detected that your computer has a version of Adobe Acrobat PDFMaker that is known to cause instabilities in program name. To resolve this issue, download an update from Adobe Systems' Web site.
To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:
Microsoft Office 2003 and earlier versionsMicrosoft
program name has detected that your computer has a
version of Adobe Acrobat PDFMaker that is known to cause instabilities in
program name. You can download a free update
that fixes the problem from Adobe's Web site.
In this error message,
program name is the Microsoft Office program that
you were working with when the error occurred.
Adobe PDFMaker is included with Adobe Acrobat 5.0.5. It was released in December 2001. This version of PDFMaker is designed to work with Microsoft Office XP. It is incompatible with Office 2003 and the 2007 Office system.
To work around this problem, delete all occurrences of the Adobe Acrobat PDFMaker add-in for your Office program.
Note Renaming all occurrences of the Adobe Acrobat PDFMaker add-in does not resolve the problem. Renaming the Adobe Acrobat PDFMaker add-ins only prevents you from using the add-ins.
To delete all occurrences of the Adobe Acrobat PDFMaker add-in, follow these steps:
Windows Vista- Click Start
Collapse this imageExpand this image
- Right-click the file, and then click Delete.
Windows XP, Windows Server 2003, and Microsoft Windows 2000- Click Start, and then click Search.
- Click All files and folders.
- In the All or part of the file name box, type pdfmaker.dot (for Microsoft Office Word), pdfmaker.xla (for Microsoft Office Excel), or pdfmaker.ppa (for Microsoft Office PowerPoint), and then press ENTER.
- Right-click the file, and then click Delete.
Install Adobe Acrobat PDFMaker version 6.0 or a later version. For more information about how to install Adobe Acrobat PDFMaker version 6.0 or a later version, visit the following Adobe Web site:
Note Adobe might change the location of their download site for Acrobat for Windows. If that occurs, please visit Adobe's home Web site:
For more information about this add-in and
about how to troubleshoot other utilities, click the following article numbers to view the articles in the Microsoft Knowledge Base:
276001Â
(http://kbalertz.com/Feedback.aspx?kbNumber=276001/
)
Adobe Acrobat buttons are missing or you receive an error message after you upgrade to Word
820919Â
(http://kbalertz.com/Feedback.aspx?kbNumber=820919/
)
How to troubleshoot problems that occur when you start or use Word 2003 or Word 2002
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
APPLIES TO
- Microsoft Office Visio Professional 2007
- Microsoft Office Visio Standard 2007
- Microsoft Office Project Professional 2007
- Microsoft Office Project Standard 2007
- Microsoft Office PowerPoint 2007
- Microsoft Office Word 2007
- Microsoft Office Excel 2007
- Microsoft Office PowerPoint 2003
- Microsoft Office Visio Professional 2003
- Microsoft Office Project Standard 2003
- Microsoft Excel 2002 Standard Edition
- Microsoft PowerPoint 2002 Standard Edition
- Microsoft Word 2002
- Microsoft Excel 2000 Standard Edition
- Microsoft PowerPoint 2000 Standard Edition
- Microsoft Word 2000
| kbresolve kbexpertisebeginner kbaddin kbstartprogram kbprb kberrmsg kbinvalidpagefault kbprod2web KB302596 |
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