Recipients who use mail clients that are not Unicode Translation Format-8 (UTF-8) aware may not be able to view notification and approval mail messages.
This problem can occur because the notification and approval mail are sent as Hypertext Markup Language (HTML) mail encoded by UTF-8; therefore, the mail content may not be displayed correctly.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The Japanese version of this fix should have the following file attributes
or later:
Date Size File name Operating System
------------------------------------------------------
13-May-2001 143,360 Install.exe Windows
After the fix is installed, the following files will have the listed
attributes or later:
Version Size File name
-------------------------------------
10.145.3914.8 163,840 Pkmsubs.dll
After you apply this fix, you need to edit the registry to add the
EmailContentCharset value.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To add the
EmailContentCharset value:
- Start Registry Editor (Regedt32.exe).
- Locate and click the following key in the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SharePoint Portal Server
- On the Edit menu, click Add Value, and then add the following registry value:
Value name: EmailContentCharset
Data type: REG_SZ
Value data: iso-2022-jp
- Quit Registry Editor.