When you try to change the properties of your printer from
one of the Microsoft Office XP programs listed at the beginning of this
article, you may receive an error message similar to the following
Microsoft program name has
encountered a problem and needs to close. We are sorry for the inconvenience.
To see what data this error report contains, click here.
where
program name is the Microsoft Office program
you were working with when the error occurred.
When you view the data
in the error report, the report contains an error signature similar to the
error listed at the beginning of this article.
This problem occurs when the Office program is obtaining
default properties from the current printer driver and most frequently occurs
with older Hewlett-Packard printer drivers.
Note This problem can also occur in other Microsoft Windows programs.
To correct this problem, update your Hewlett-Packard
printer driver. To do this, contact Hewlett-Packard. For information about how to contact Hewlett-Packard, visit the following Microsoft Web site:
Microsoft provides third-party contact information to help you find
technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.
To change the properties of your printer driver from a
Microsoft Office program, follow these steps:
- On the File menu, click Print.
- In the Print dialog box, click Properties.
The
Office Error Reporting dialog box appears when an error occurs that results in a fatal
event in the program. The dialog box includes a button to send the information
about the fatal event to Microsoft. Microsoft gathers information about these
types of events in a database to try to identify the cause. For more
information about the Microsoft Data Collection Policy, visit the following
Microsoft Web site:
For additional information, click the following article numbers
to view the following articles in the Microsoft Knowledge Base:
283768Â
(http://kbalertz.com/Feedback.aspx?kbNumber=283768/EN-US/
)
OFFXP: End User Privacy Policy in Application Error Reporting
289508Â
(http://kbalertz.com/Feedback.aspx?kbNumber=289508/EN-US/
)
HOW TO: View the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly
The third-party products that are
discussed in this article are manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the
performance or reliability of these products.
Microsoft provides third-party
contact information to help you find technical support. This contact
information may change without notice. Microsoft does not guarantee the
accuracy of this third-party contact information.