Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved.
Terms
of Use |
Trademarks
Article ID: 311009 - Last Review: January 31, 2007 - Revision: 1.4
Error Message: Error SU0350 Setup Was Unable to Display the Nondisclosure Agreement
This article was previously published under Q311009
When you upgrade or install any of the products that are listed at the beginning of this article, you may receive the following error message:
Error SU0350
Setup was unable to display the Nondisclosure Agreement. Setup will now close.
The computer may then shut down.
This issue can occur for any of the following reasons:
- Setup could not find the License.txt file.
- Setup could not open the License.txt file.
- Setup could not read the License.txt file.
- The cycle redundancy check (CRC) or checksum value of the
License.txt file does not match the value in the Layout1.inf file.
- The computer is running low on memory.
- The version of the License.txt file in the C:\Windows\Help folder
is different from the version of the License.txt file in the
C:\Windows folder.
To resolve this issue, use the appropriate method.
Computer Does Not Shut Down After Error Message
- Click Start, point to Find, and then click Files or Folders.
- In the Search for files or folders named box,
type license.txt.
- In the Look in box, type
c:\, and then click Search Now.
- In the list of found files, right-click the License.txt file
that is located in the C:\Windows\Help folder, and then click
Rename.
- Type license.xxx, and then press ENTER.
- In the list of found files, right-click the License.txt file
that is located in the C:\Windows folder, and then click Copy.
- In the list of found files, right-click the License.xxx file
that is located in the C:\Windows\Help folder, and then click
Open Containing Folder.
- On the Edit menu in the C:\Windows\Help window, click
Paste.
- Close all open windows.
Computer Shuts Down After Error Message
If the computer shuts down after you receive the error message, use the following steps:
- Restart the computer, and then press and hold down the CTRL key until
the Microsoft Windows 98 Startup menu appears on the screen.
- Choose Safe Mode Command Prompt Only from the Startup menu,
and then press ENTER.
- At the command prompt, type the following line, and then press ENTER:
copy c:\windows\license.txt c:\windows\help
When you are prompted to overwrite the file, press Y, and then press
ENTER.
- Restart the computer in normal mode.
APPLIES TO
- Microsoft Windows Millennium Edition
- Microsoft Windows 98 Second Edition
- Microsoft Windows 98 Standard Edition
- Microsoft Windows 95
| kberrmsg kbprb kbsetup KB311009 |
Community Feedback System
Very often, it takes hours to solve a problem. Very often, you've looked high
and low, and have tried a lot of solutions. When you finally found it, chances
are, it was because someone else helped you. Here's your chance to give back.
Use our community feedback tool to let others know what worked for you and what
didn't.
Please also understand that the community feedback system is not warranted to be
correct, it's simply a system that we've built to let people try and help each
other. If something in a feedback response doesn't make sense to you, or you're
not comfortable making changes that the feedback talks about (like registry
edits), please consult a professional.
Thank you for using kbAlertz.com Feedback System.
-- Scott Cate