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Article ID: 313257 - Last Review: July 6, 2007 - Revision: 4.5
"Windows Installer error 1606" error message when you try to start Help in Office 2000 programs
This article was previously published under Q313257
When you attempt to start Help in Microsoft Outlook 2000,
you may receive an error message similar to the following:
Microsoft Outlook cannot display Office Assistant Help.
Microsoft Outlook cannot install the necessary files due to Windows Installer
error 1606.
You may also receive a similar error message in other
Microsoft Office 2000 programs when you attempt to start Help.
This behavior can occur if the Windows Installer files are
damaged or are not installed correctly. As a result, the Windows Installer
requests a file that is installed only as part of the Microsoft Office 2000
Service Release 1 (SR-1) patch, even if the version of Office 2000 installed on
your computer is the original release. When the Windows Installer attempts to
replace the missing component, the procedure is unsuccessful because the SR-1
patch is not installed, and therefore you receive the error message described
in the "Symptoms" section.
To resolve this issue, follow these steps:
- Install the latest version of the Windows Installer. To do
this, browse to one of the following Microsoft Web sites, as appropriate to
your operating system.
Microsoft Windows 95 or Microsoft Windows 98Microsoft Windows NT 4.0NOTE: On a Windows XP-based computer or a Windows 2000-based computer,
you do not need to install the Windows Installer Update.
- Obtain and run the Office 2000 SR-1a Update. To do this,
browse to the following Microsoft Web site to download the o2ksr1a.exe file
from the Office Download Center:
- Double-click the o2ksr1.exe program file that you just
downloaded to start the installation of SR-1.
- Follow the instructions on the screen to complete the
installation.
For
additional information about how to download Microsoft Support files, click the
following article number to view the article in the Microsoft Knowledge Base:
119591Â
(http://kbalertz.com/Feedback.aspx?kbNumber=119591/EN-US/
)
How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most
current virus-detection software that was available on the date that the file
was posted. The file is stored on security-enhanced servers that help to
prevent any unauthorized changes to the file.
Your version of the Windows Installer may be damaged if one
or more of the following conditions are true:
- Your computer's registry is corrupted.
- You (or someone else) inadvertently change a registry
setting used by the Windows Installer.
- The installation of a program that uses the Windows
Installer (for example, Microsoft Office 2000) is
interrupted.
- There are multiple instances of Setup.exe running
simultaneously, or an instance of Setup.exe stops responding
(hangs).
For additional information about how to install the Office SR-1
Update, click the following article number to view the article in the Microsoft Knowledge Base:
245025Â
(http://kbalertz.com/Feedback.aspx?kbNumber=245025/
)
How to obtain and install the Microsoft Office 2000 SR-1/SR-1a
update
For additional information about the Office SR-1a
Update, click the following article number to view the article in the Microsoft Knowledge Base:
245021Â
(http://kbalertz.com/Feedback.aspx?kbNumber=245021/
)
List of fixed pcrosoft Office 2000 Service
Release 1/1a (SR-1/SR-1a)
261933Â
(http://kbalertz.com/Feedback.aspx?kbNumber=261933/
)
What is the SR-1a Update?
APPLIES TO
- Microsoft Excel 2000 Standard Edition
- Microsoft Access 2000 Standard Edition
- Microsoft FrontPage 2000 Standard Edition
- Microsoft Outlook 2000 Standard Edition
- Microsoft PowerPoint 2000 Standard Edition
- Microsoft Publisher 2000 Standard Edition
- Microsoft Word 2000 Standard Edition
| kbsetup kberrmsg kbprb KB313257 |
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