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Article ID: 313554 - Last Review: October 27, 2006 - Revision: 1.2
Windows XP Hangs When You Try to Install Programs
This article was previously published under Q313554
When you try to install a program from a CD-ROM, Windows XP may stop responding (hang) with an error message on a blue screen.
This issue can occur if you are running a VIA Apollo KT133A chipset and a Creative Sound Blaster Live CD-ROM drive.
Data corruption occurs during large data transfers from the CD-ROM or DVD drive.
To work around this issue, you can change your CD-ROM or DVD drive from Direct Memory Access (DMA) mode to Processor Input/Output (PIO) mode in Device Manager. Or, you can start your computer in Safe mode and install the program.
For additional information about using Device Manager, click the article number below
to view the article in the Microsoft Knowledge Base:
283658Â
(http://kbalertz.com/Feedback.aspx?kbNumber=283658/EN-US/
)
HOW TO: Manage Devices in Windows XP
For additional information about starting your computer in Safe mode, click
Start, click
Help and Support, type
safe mode in the
Search box, press ENTER, and then click the
Start Windows in Safe mode topic.
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
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