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Article ID: 317070 - Last Review: October 29, 2004 - Revision: 3.1
Publisher 2002 stops responding when you open or save a Publisher file
This article was previously published under Q317070
When you open or save a Microsoft Publisher file in
Publisher 2002, you may receive the following Office Application Error Report
message, and Publisher stops responding (hangs):
Microsoft Publisher has encountered an error and needs to close.
The
details of the crash state that the crash occurs in module PTXT9.dll.
This problem can occur if more than 250 device fonts or
PostScript Level 1 fonts (ATM fonts) exist on the same system where Publisher
2002 is installed.
NOTE: To identify device fonts or PostScript Level 1 fonts (ATM fonts)
in Publisher, view the
Font menu. On the
Font menu, all device fonts and PostScript Level 1 fonts (ATM fonts)
are represented by a printer icon next to the actual font name.
To resolve this problem, obtain the latest
service pack for Microsoft Office XP. For additional information, click the
following article number to view the article in the Microsoft Knowledge Base:
307841Â
(http://kbalertz.com/Feedback.aspx?kbNumber=307841/EN-US/
)
OFFXP: How to Obtain the Latest Office XP Service Pack
To work around this problem, reduce the number of device
fonts or PostScript Level 1 fonts (ATM fonts) on your computer system to fewer
than 250 by following these steps.
NOTE: Because there are several versions of Microsoft Windows, the
following steps may be different on your computer. If they are, see your
product documentation to complete these steps.
- Use Microsoft Windows Explorer to access the Fonts folder.
In most versions of Windows, the Fonts folder appears under the Windows
folder.
- In the Fonts folder, locate the fonts that are identified
by a red "A" icon next to the font name.
- Select several device fonts/PostScript Level 1 fonts (ATM
fonts) by clicking each font name while holding CTRL.
- With several device fonts selected, right-click the
selected fonts, and then drag them to another location where you want to store
them.
- When you release the right-click, click Move from the list that appears.
- Repeat steps 2 through 5, until the total number of device
fonts/PostScript Level 1 fonts (ATM fonts) in the Fonts folder is fewer than
250.
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
This problem was first corrected in Microsoft
Office XP Service Pack 2 (SP-2).
APPLIES TO
- Microsoft Publisher 2002 Standard Edition
| kberrmsg kbtshoot kbbug kbperformance kbofficexpsp2fix kbopenfile kbsavefile kbstoprespond KB317070 |
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