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Article ID: 317714 - Last Review: March 29, 2007 - Revision: 2.8
You receive an "Msbb.exe has encountered a problem and needs to close..." error message when you are using n-CASE by 180Solutions, Inc.
This article was previously published under Q317714
When you use n-CASE by 180Solutions, Inc., you may receive the following error message:
Msbb.exe has encountered a problem and needs to close.
We are sorry for the inconvenience.
If the error message is still
displayed and you want to see the data that the error report contains, click
the "click here" link at the bottom of the message box. You then see the error
signature information that is similar to the following:
Application name Application version Module name Module version Offset
--------------------------------------------------------------------------------
Msbb.exe 2.1.0.0 Unknown 0.0.0.0 00000000
Additionally, other module versions, and offsets are possible.
Note n-CASE is a real-time comparison shopping
engine that may be installed when you install other free software
applications.
This issue may occur if you run some versions of Msbb.exe, a component of the n-CASE software, at the same time that you run some versions of the New.net client by New.net Inc.
Note This error message is not reproducible with any version of the New.net Client that was released after 2001.
To work around this issue, remove n-CASE. To do this,
follow these steps:
- Click Start, clickControl Panel, and then clickAdd or
Remove Programs.
- In the list of currently installed programs, click
Interstitial Ad Delivery by n-CASE or
n-CASE.
- Click Change/Remove, and then click
Yes to remove this n-CASE component.
- In the list of currently installed programs, click
n-CASE or PAD Lookups by n-CASE.
- Click Change/Remove to remove this n-CASE
component.
- Right-click the Windows taskbar, and then click
Task Manager.
- On the Processes tab, click any instances of the Msbb.exe
process that are still running, and then click End Process.
- Search your Windows drive for the Msbb.exe file, and delete
it if you find it. For additional information about n-CASE, visit the following
180Solutions Web site: For n-CASE removal instructions from 180Solutions, visit the
following 180Solutions Web site: For more information about New.net, visit the following New.net
Web site:
Microsoft
provides third-party contact information to help you find technical support.
This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact
information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Tablet PC Edition
- Microsoft Windows XP Media Center Edition
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