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KBAlertz.com: You may receive the following error message: Iexplore.exe has encountered a problem and needs to close. We are sorry for the inconvenience. Iexplore.exe has encountered a problem and needs to close. If you view the data that the error report

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks




Article ID: 317814 - Last Review: July 18, 2007 - Revision: 1.6

Ddraw.dll May Cause an Error Message

System TipThis article applies to a different version of Windows than the one you are using. Content in this article may not be relevant to you.Visit the Windows Vista Solution Center
This article was previously published under Q317814

SYMPTOMS

You may receive the following error message:
Iexplore.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you view the data that the error report contains, the following error signature information is listed:
App name       App version   Module name   Module version   Offset
-------------------------------------------------------------------
Iexplore.exe   6.0.2600.0    Ddraw.dll     Various          Various
					

CAUSE

You may receive this error message if you are running a version of DirectX that is earlier than version 8.1.

RESOLUTION

To resolve this issue, install DirectX 8.1 or later from either of the following Microsoft Web sites:
http://www.microsoft.com/windows/directx/default.mspx (http://www.microsoft.com/windows/directx/default.mspx)

http://www.microsoft.com/downloads/Search.aspx (http://www.microsoft.com/downloads/Search.aspx)

STATUS

This problem was corrected in DirectX 8.1.

MORE INFORMATION

For more information about DirectX, visit the following Microsoft Web site:
http://microsoft.com/directx (http://microsoft.com/directx)

APPLIES TO
  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98 Standard Edition
Keywords: 
kbprb kbprod2web KB317814
       

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