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When you use antivirus software to scan the files that make up the SharePoint Portal Server and the Microsoft Exchange Server information store that SharePoint Portal Server uses to store files for the portal, you may receive error messages

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks
Article ID: 320111 - Last Review: February 28, 2007 - Revision: 4.2

Random errors may occur when antivirus software scans Microsoft Web Storage System in SharePoint Portal Server 2001 and in SharePoint Portal Server 2003

View products that this article applies to.
This article was previously published under Q320111

SYMPTOMS

When you use antivirus software to scan the files that make up Microsoft SharePoint Portal Server 2001 or Microsoft Office SharePoint Portal Server 2003 and the Microsoft Exchange Server information store that SharePoint Portal Server uses to store files for the portal, you may receive error messages similar to (but not limited to) the following:
Check-Out Error

The document could not be checked out, because of the error (0x80040e92):
No description was found for this error.
-or-
Check-In Error

The document you are attempting to check in is currently in use.
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CAUSE

This behavior can occur because antivirus software frequently locks files while scanning files and folders, and this may produce a wide range of unpredictable results for SharePoint Portal Server.
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RESOLUTION

To resolve this behavior, configure your antivirus software so that it does not scan the following files and folders:
  • Drive:\Program Files\SharePoint Portal Server
  • Drive:\Program Files\Common Files\Microsoft Shared\Web Storage System
Where Drive: is the drive letter where you installed SharePoint Portal Server.

Note Typically, this is drive C.

Additionally, you must consider:
  • If drive M is mounted, you must exclude this drive from the scan. For additional information and for details about this configuration, click the following article number to view the article in the Microsoft Knowledge Base:
    294312  (http://kbalertz.com/Feedback.aspx?kbNumber=294312/ ) Installable file system drive and the Microsoft Web Storage System
  • If any data was placed in another location throughout the installation process you must exclude that location also.
  • If you are using Microsoft SharePoint Portal Server 2003 and you apply Service Pack 1 (SP1), you must exclude the following folder from Anti Virus scans:
    Drive:Windows\Temp\Frontpagetempdir
    After you apply SP1, SharePoint Portal Server 2003 uses this folder when it uploads large files.
To configure these options, see the documentation for your antivirus software, or contact the antivirus software manufacturer. For information about how to contact P1, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416  (http://kbalertz.com/Feedback.aspx?kbNumber=65416/ ) Hardware and software vendor contact information, A-K

60781  (http://kbalertz.com/Feedback.aspx?kbNumber=60781/ ) Hardware and software vendor contact information, L-P

60782  (http://kbalertz.com/Feedback.aspx?kbNumber=60782/ ) Hardware and software vendor contact information, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
287309  (http://kbalertz.com/Feedback.aspx?kbNumber=287309/ ) Error message: The process cannot access the file because it is being used by another process
263908  (http://kbalertz.com/Feedback.aspx?kbNumber=263908/ ) Information store crash in EcReplFolderMessagesUnpack
317482  (http://kbalertz.com/Feedback.aspx?kbNumber=317482/ ) Information store does not start after you install Exchange 2000 Server Service Pack 1
318627  (http://kbalertz.com/Feedback.aspx?kbNumber=318627/ ) Virus scanning API does not work in SharePoint Portal Server
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APPLIES TO
  • Microsoft SharePoint Portal Server 2001
  • Microsoft Office SharePoint Portal Server 2003
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Keywords: 
kbprb kbpending KB320111
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