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Article ID: 320872 - Last Review: February 1, 2007 - Revision: 2.2
Web clients receive a "Cannot run the FrontPage Server Extensions on this page" error message when they submit a feedback form in FrontPage
This article was previously published under Q320872
Web clients receive an error message similar to the
following example when they try to submit a feedback form that is on your Web
page:
Cannot run the FrontPage Server Extensions on this
page:
"http://www.example.com/subfolder/feedback.htm"
This problem occurs if you create a page in Microsoft
Office FrontPage 2003 or Microsoft FrontPage 2002 by using the Feedback Form
template and then you save the page to a subfolder instead of saving it to the
root folder of the Web site. When a client submits the form, the FrontPage Save
Results component tries to save the results to the wrong location. For example,
if you saved the feedback page to a subfolder named Test, the Save Results
component tries to save the results to the Test/_private folder, which does not
exist.
To resolve this problem, follow these steps:
- Open your Web in FrontPage.
- In the folder list, expand the _private folder that is in the root of your Web site.
- Locate the Feedback.txt file. If you cannot locate this file, follow these steps:
- On the File menu, click New, and then click Page or Web.
The task
pane opens. - Under New from template, click Page Templates.
- On the General tab, click Normal Page, and then click OK.
- Switch to HTML view, and then delete all the HTML
code.
- On the File menu, click Save.
- Locate and then double-click the _private folder that is in the root of your Web.
- In the Save as type box, click All Files (*.*).
- In the File name box, type
Feedback.txt.
- Click Save.
- Open the page that contains the feedback form.
- Right-click the form, and then click Form Properties.
Note that the File name field shows that the results
will be saved to the relative path of _private/Feedback.txt, which does not
exist. (For example, if you saved the feedback page to a subfolder named Test
in the root of your Web site, this path is
/Test/_private/Feedback.txt.)
- Click Browse.
- Locate and then double-click the _private folder that is in the root of your Web.
- Click the Feedback.txt file, and then click OK.
- Save the form page.
By default, the Save Results component in the Feedback Form
template saves the results to a text file named _private/Feedback.txt in the
root of your Web. By default, if you save the feedback page to a subfolder, the
Save Results component points to a _private folder relative to the subfolder--a
_private folder that does not exist--instead of to the _private folder in the
root of your Web.
APPLIES TO
- Microsoft Office FrontPage 2003
- Microsoft FrontPage 2002 Standard Edition
| kbforms kbsavefile kberrmsg kbprb KB320872 |
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