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Article ID: 321448 - Last Review: February 21, 2007 - Revision: 2.2
"HTTP 500 - Internal server error" error message when you try to open Webs while the IUSR account or the IWAM account is turned off
This article was previously published under Q321448
If you try to open a Web site on a Microsoft Internet
Information Services (IIS) Web server by using the FrontPage client while
either the
IUSR_computer or
IWAM_computer account is turned off, you may receive error messages in the
FrontPage client indicating the server extensions are not installed. Or, you
may receive following error message:
HTTP 500 - Internal
server error
Additionally, the Event Viewer logs on your Web server
may contain error messages similar to the following:
- If IUSR_computer is turned off:
- In your Application log:
Event Type: Error
Event Source: IISADMIN
Event Category: None
Event ID: 102
Date: 1/1/2002
Time: 12:00:00 PM
User: N/A
Computer: COMPUTER
Description:
IISADMIN service found that account IUSR_<COMPUTER> is disabled.
Some IIS functions can fail for this reason.
- In your System Log:
Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 100
Date: 1/1/2002
Time: 12:00:00 PM
User: N/A
Computer: COMPUTER
Description:
The server was unable to log on the Windows NT account
'IUSR_<COMPUTER>' due to the following error:
Logon failure: account currently disabled.
The data is the error code.
Data: 0000: 33 05 00 00
- In your Security Log:
Event Type: Failure Audit
Event Source: Security
Event Category: Account Logon
Event ID: 681
Date: 1/1/2002
Time: 12:00:00 PM
User: NT AUTHORITY\SYSTEM
Computer: COMPUTER
Description:
The logon to account: IUSR_<COMPUTER>
by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
from workstation: COMPUTER
failed. The error code was: 3221225586
Event Type: Failure Audit
Event Source: Security
Event Category: Logon/Logoff
Event ID: 531
Date: 1/1/2002
Time: 12:00:00 PM
User: NT AUTHORITY\SYSTEM
Computer: COMPUTER
Description:
Logon Failure:
Reason: Account currently disabled
User Name: IUSR_<COMPUTER>
Domain: COMPUTER
Logon Type: 3
Logon Process: IIS
Authentication Package: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
Workstation Name: COMPUTER
- If IWAM_computer is turned off:
- In your Application log:
Event Type: Error
Event Source: IISADMIN
Event Category: None
Event ID: 102
Date: 1/1/2002
Time: 12:00:00 PM
User: N/A
Computer: COMPUTER
Description:
IISADMIN service found that account IWAM_<COMPUTER> is disabled.
Some IIS functions can fail for this reason.
- In your System Log:
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10004
Date: 1/1/2002
Time: 12:00:00 PM
User: N/A
Computer: COMPUTER
Description:
DCOM got error "Logon failure: account currently disabled." and
was unable to log on .\IWAM_<COMPUTER> in order to run the server:
{3D14228D-FBE1-11D0-995D-00C04FD919C1}
Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 36
Date: 1/1/2002
Time: 12:00:00 PM
User: N/A
Computer: COMPUTER
Description:
The server failed to load application '/LM/W3SVC/1/ROOT'.
The error was 'The server process could not be started because the
configured identity is incorrect. Check the username and password.'
- In your Security Log:
Event Type: Failure Audit
Event Source: Security
Event Category: Account Logon
Event ID: 681
Date: 1/1/2002
Time: 12:00:00 PM
User: NT AUTHORITY\SYSTEM
Computer: COMPUTER
Description:
The logon to account: IWAM_<COMPUTER>
by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
from workstation: COMPUTER
failed. The error code was: 3221225586
Event Type: Failure Audit
Event Source: Security
Event Category: Logon/Logoff
Event ID: 531
Date: 1/1/2002
Time: 12:00:00 PM
User: NT AUTHORITY\SYSTEM
Computer: COMPUTER
Description:
Logon Failure:
Reason: Account currently disabled
User Name: IWAM_<COMPUTER>
Domain: COMPUTER
Logon Type: 3
Logon Process: NtLmSsp
Authentication Package: NTLM
Workstation Name: COMPUTER
The
IUSR_computer and
IWAM_computer accounts must be turned on for IIS to function correctly.
To resolve this issue, follow these steps:
- Log on to your Web server as an administrator.
- Start the User Manager for Domains program on Microsoft
Windows NT 4.0 or the Computer Management snap-in on Microsoft Windows 2000 or
Microsoft Windows XP.
- View the properties for the IUSR_computer or IWAM_computer accounts.
- Click to clear the Account disabled check box.
For
additional information , click the article numbers below to view the articles
in the Microsoft Knowledge Base:
297989Â
(http://kbalertz.com/Feedback.aspx?kbNumber=297989/EN-US/
)
PRB: Configured Identity Is Incorrect for IWAM Account
297519Â
(http://kbalertz.com/Feedback.aspx?kbNumber=297519/EN-US/
)
Server Application Error Message: 'The server failed to load application'
APPLIES TO
- Microsoft FrontPage 2002 Server Extensions
- Microsoft FrontPage 2000 Server Extensions
| kbaccounts kbconfig kberrmsg kbopenfile kbprb KB321448 |
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