Consider the following scenario. You are using a Creative Labs SoundBlaster 16 Joystick with a game port. The joystick uses the driver that is included with Windows XP. In this scenario, you may experience one or more of the following symptoms:

• Your computer automatically restarts.
• After you log on, you receive the following error message:
  Microsoft Windows
  The system has recovered from a serious error.
  A log of this error has been created.
  Please tell Microsoft about this problem.
  We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.
  To see what data this error report contains, click here.
  If the error message still appears and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. Then, you see error signature information that resembles the following:

  BCCode : 1000007E   BCP1 : C0000005   BCP2 : FC5CCAF3   BCP3 : FC90F8C0   BCP4 : FC90F5C0   OSVer : 5_1_2600   SP : 0_0   Product : 256_1

• You receive the following Stop error message on a blue screen:
  A problem has been detected and Windows has been shut down to prevent damage to your computer.
  Technical information:
  
  *** STOP: 0x0000007E (0xC0000005, 0xFC5CCAF3, 0xFC90F8C0, 0xFC90F5C0)
  SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Notes

• The results of a Stop error message vary according to the computer's system failure settings.
• The four parameters that are in the error signature information (BCPx), and inside the parentheses of the technical information for the Stop error message can vary according to the computer's configuration.

To work around this problem, remove the Creative Labs SoundBlaster joystick from Device Manager and use another game controller (such as a USB game controller) in Windows XP. You may also be able to temporarily work around this problem by reinstalling the Creative SoundBlaster Live Value device driver in safe mode. To do this, follow these steps:

1. Start your computer, and then press and hold down F8 until the Windows Advanced Options menu appears.
2. Use the UP ARROW and the DOWN ARROW keys to select Safe Mode, and then press ENTER.
   
   For more information about the safe mode boot options in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
   315222  (http://kbalertz.com/Feedback.aspx?kbNumber=315222/ ) A description of the Safe Mode boot options in Windows XP
3. From the Please select the operating system to start prompt, select the installation that you want. To do this, use the UP ARROW and the DOWN ARROW keys, and then press ENTER.
4. Log on as Administrator or by using an account that has administrative rights.
5. Click Yes in the "Windows is running in safe mode" window.
6. Click Start, right-click My Computer, and then click Properties.
7. In the System Properties dialog box, click the Hardware tab, and then click Device Manager.
8. In Device Manager, expand the Sound, video and game controllers node.
9. Right-click the Creative SoundBlaster Live (Value) device, and then click Uninstall.
10. On the Device Manager toolbar, click Action, and then click Scan for hardware changes to reinstall the device with an uncorrupted driver.
11. Restart your computer in Normal mode.

If you are experiencing the symptoms that are described in this article, and you do not have a Creative Labs SoundBlaster 16 joystick with a game port together with the Ctljystk.sys version 5.1.2501.0 joystick driver, see the following articles to further troubleshoot this error message: If the articles that are listed in this section do not help you resolve the problem or if you experience symptoms that differ from those that are described in this article, search the Microsoft Knowledge Base for more information. To search the Microsoft Knowledge Base, visit the following Microsoft Web site: Then, type the text of the error message that you receive, or type a description of the problem in the Search Support (KB) field. Additionally, you might want to ask someone for help or contact support. For information about how to do this, visit the following Microsoft Web site:

For information about how to contact Creative Labs, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.