When you use a custom program to programmatically access an
IMAP store to open a hierarchy table, immediately close the store and
unintitalize MAPI, you may receive an Access Violation error in
OUTLCM!CAccountManager::~CAccountManager when
MAPIUninitialize is called.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix should have the
following file attributes or later:
Date Time Size File name
------------------------------------------------------
08-Nov-2002 17:52:16 235,520 Olkintl.msp
08-Nov-2002 18:03:36 1,428,480 Olkintl_Admin.msp
After the hotfix is installed, the English version of this fix
will have the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
---------------------------------------------------------------------------
30-Oct-2002 12:40:36 5.5.2656.94 720,144 Cdo.dll (Windows Me/98/95)
30-Oct-2002 12:39:10 5.5.2656.94 813,328 Cdo.dll (Windows NT)
02-Nov-2002 01:16:24 5.5.3184.0 154,112 Emsabp32.dll
25-Sep-2002 19:21:54 5.5.3182.0 131,344 Emsui32.dll
09-Oct-2002 17:31:16 5.5.3183.0 540,944 Exsec32.dll
23-Jul-2002 14:47:26 8.30.3173.0 782,608 Outex.dll
23-Jul-2002 14:41:28 9.0.6718.0 368,691 Pstprx32.dll
This fix is
a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have
Office 2000 SP-3 installed. For additional information about Office 2000 SP-3,
click the following article number to see the article in the Microsoft
Knowledge Base:
326585Â
(http://kbalertz.com/Feedback.aspx?kbNumber=326585/EN-US/
)
OFF2000: Overview of Office 2000 Service Pack 3
Additionally, you may have to install Windows Installer 2.0 to
install this fix. For additional information about the Windows Installer
requirement for post-Office 2000 SP-3 fixes, click the following article number
to see the article in the Microsoft Knowledge Base:
811002Â
(http://kbalertz.com/Feedback.aspx?kbNumber=811002/EN-US/
)
OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0
This fix also requires the addition of a new flag to be
passed to
GetHierarchyTable to disable the asynchronous hierarchy synchronization. The value
of this flag is 0x4000 hexadecimal. Add this flag to the ulFlags parameter when
calling
GetHierarchyTable as:
hr = m_lpFolder->GetHierarchyTable( MAPI_DEFERRED_ERRORS | 0x4000,
&m_lpFolderTable );
A call to
Sleep can be made just before calling
MAPIUninitialize if you suspect you are experiencing this symptom. The value that
is passed to
Sleep may have to be adjusted depending on your environment. Testing
has shown that a value of 1000 or 2000 milliseconds is generally sufficient to
make it possible for the IMAP store to close before uninitializing
MAPI.
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.