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Article ID: 810819 - Last Review: February 1, 2007 - Revision: 1.6
FP2002: Malformed HTML Code Causes FrontPage and IIS to Stop Responding
When you open a Web on a FrontPage 2002 extended Web site
in FrontPage 2002, you may experience any of the following symptoms:
- FrontPage stops responding.
- Internet Information Server (IIS) stops responding on the
Web server.
- The CPU utilization on the Web server may approach 100
percent.
This problem may occur if your Web contains malformed or
substandard HTML code.
Every Web page that you open in FrontPage
2002 is parsed by the FrontPage Server Extensions. An author can save a Web
page that contains malformed or substandard HTML code, and this code can
prevent the FrontPage Server Extensions from parsing the Web page.
To resolve this problem, remove any malformed or
substandard HTML code in the Web page. To do this, follow these steps:
- Start Windows Explorer, and then open the following folder
on the Web server
C:\%SystemRoot%\System32\LogFiles\W3SVC#
where # is the instance number for
that Web site. - Locate the log file for the day in question. The log file
names contain the date in the following format:
exyymmdd.log
- Open the log file in Microsoft Notepad, and then scroll to
the most recent entry. The entry should appear similar to the following:
2002-09-27 14:03:27 - 192.168.1.100 80 GET/Index.htm - 304
This log entry contains the Internet Protocol (IP) address of the
Web site and the file name of the Web page that contains the malformed or
substandard HTML code.
NOTE: If multiple sites are listed at the end of the log file, you
must record each site and file location to investigate each one. - Open the Web in FrontPage 2002, and then click
Folders on the View menu. Open the folder
that contains the Web page.
- Locate the file that contains the malformed or substandard
HTML code, and then check the Modified by field in the right
pane to identify the author.
- Open the file, and then remove the malformed or substandard
HTML code as required (for example, a large white space or non-breaking
spaces).
To return CPU utilization to a standard level, quit and restart
the IIS Admin Service by using the Services utility in Administrative Tools.
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
APPLIES TO
- Microsoft FrontPage 2002 Server Extensions
- Microsoft FrontPage 2000 Server Extensions
- Microsoft FrontPage 2002 Standard Edition
- Microsoft FrontPage 2000 Standard Edition
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