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Article ID: 810887 - Last Review: February 1, 2007 - Revision: 3.7
You receive an "Internet Explorer has encountered a problem and needs to close (Mshtml.dll)" error message
When you browse the internet with Internet Explorer, you may
receive the following error message:
Internet Explorer has
encountered a problem and needs to close. We are sorry for the
inconvenience.
If the error message still appears and if you want to
see the data that the error report contains, click the
click
here link at the bottom of the message box. You then see error
signature information that may be similar to:
Collapse this tableExpand this table
| AppName | AppVer | ModName | ModVer | Offset |
| iexplore.exe | 6.0.2800.1037 | mshtml.dll | 6.0.2800.1050 | 001f19c7 |
This behavior may be caused by an older file from a Beta
version of Microsoft Windows XP and the Internet Explorer 6 Public Preview
releases. You might experience this symptom if you upgraded from a Beta release
of Windows XP or from the Internet Explorer 6 Public Preview, or if you are
still running a Windows XP Beta version or Internet Explorer 6 Public Preview
release.
To resolve this problem, use one of
the following methods.
Remove Smart Tags Support for Internet Explorer
- Close all open Internet Explorer windows.
- In Control Panel, start the Add or Remove Programs tool (or
the Add/Remove Programs tool).
- Click Smart tags support for Microsoft Internet
Explorer, and then click Change/Remove (or click
Add/Remove).
Disable Smart Tags in Internet Explorer
- Start Internet Explorer.
- On the Tools menu, click Internet
Options.
- On the Advanced tab, click to clear the
Enable smart tags check box.
- Click OK, and then restart Internet
Explorer.
Windows XP Beta and the Internet Explorer 6 Public Preview
releases are Beta software that was distributed for feedback and testing
purposes. Microsoft does not provide technical support for beta products, and
recommends that you install them in a test environment, not in a production
environment. The second Public Preview release of Internet Explorer 6 (version
6.00.2479.0006) and some Beta releases of Windows XP included Smart tags. Smart
tags were removed from the final released versions of Internet Explorer 6 and
Windows XP based on customer feedback.
APPLIES TO
- Microsoft Internet Explorer 6.0, when used with:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Media Center Edition
- Microsoft Windows XP Tablet PC Edition
- Microsoft Windows XP Professional x64 Edition
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Datacenter Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Server
- Microsoft Windows NT Server 4.0 Standard Edition
- Microsoft Windows NT Server 4.0, Terminal Server Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows Millennium Edition
- Microsoft Windows 98 Second Edition
- Microsoft Windows 98 Standard Edition
Community Feedback System
Very often, it takes hours to solve a problem. Very often, you've looked high
and low, and have tried a lot of solutions. When you finally found it, chances
are, it was because someone else helped you. Here's your chance to give back.
Use our community feedback tool to let others know what worked for you and what
didn't.
Please also understand that the community feedback system is not warranted to be
correct, it's simply a system that we've built to let people try and help each
other. If something in a feedback response doesn't make sense to you, or you're
not comfortable making changes that the feedback talks about (like registry
edits), please consult a professional.
Thank you for using kbAlertz.com Feedback System.
-- Scott Cate
|
Anonymous User
|
Reported as Irrelevant
|
| Written:
6/22/2006 3:41 AM |
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