This article discusses the hardware and software
requirements for Microsoft Business Solutions Customer Relationship Management (CRM).
Providing
a list of hardware and software requirements for
Microsoft CRM
involves many factors. Following are some
of the factors:
- The number of server computers that
are involved and how they are configured.
- The fact that Microsoft CRM is dependent on Microsoft SQL
Server
2000.
- The number of users that
your Microsoft CRM implementation will
support.
- The integration of Microsoft CRM with your Microsoft
Exchange 2000 servers.
- The performance of your servers and the local area network.
The
basic scenario describes a deployment
of at least four
servers, with
the following:
- Microsoft CRM Server
- Microsoft SQL Server 2000
- Microsoft Exchange 2000 Server
- A computer that
acts as the Active
Directory directory
service domain controller
Microsoft CRM Server Hardware Requirements
- Computer/Processor:
- Minimum:
Dual 700 megahertz
(MHz) Intel Pentium
(Xeon PIII) or compatible CPU
- Recommended: Dual 1.8 gigahertz
(GHz)
Pentium (for
example, Xeon P4)
- Memory: 512 megabytes (MB) of RAM
- Hard disk: SCSI with hardware RAID 5,
and a minimum
of three hard drives
- Network Card: 10/100 megabit
Microsoft CRM Server Software Requirements
- Microsoft Windows 2000 Server (or Advanced Server) Service Pack 3 or later
versions
- Microsoft Message Queuing (also known as MSMQ)
- Indexing Service
- Microsoft Internet Information Services
- Microsoft Data Access Components (MDAC) 2.7a
Additional Components
The
following components are required and are installed during
installation of Microsoft CRM:
- Microsoft XML Core Services 4.0 Service
Pack 1
- Microsoft .NET Framework Service Pack 2
Active Directory Requirements
The
computer
that is running Microsoft CRM must also have
access to computers that
are in the same Active Directory domain
that
are running
the following:
- Microsoft SQL Server 2000 Service
Pack 2 or later
versions (and the latest
updates and patches)
Although Microsoft
CRM can co-exist on the same computer as either Microsoft SQL Server or
Microsoft Exchange Server, this configuration is not recommended. Performance is
likely to be degraded because
of resource
competition.
Microsoft CRM Browser Client Software Requirements
- One of the following: Microsoft Windows 98 Second Edition; Microsoft Windows 2000
(Server or Professional); Microsoft Windows XP (Professional or
Home)
- Microsoft Internet Explorer 5.5 Service
Pack 2 or later
versions
Microsoft CRM Sales for Outlook Software Requirements
- Microsoft Windows 2000 (Server or Professional) Service
Pack 3
-
or
-
Microsoft Windows
XP Professional Service
Pack 1 - Microsoft Office 2000 Service
Release 1
-
or
-
Microsoft
Office XP
Microsoft
Office 2000 has the following additional requirements.
- Microsoft Office 2000 SR1. To download this product, visit the following Web site: http://www.microsoft.com/downloads/Search.aspx?displaylang=en
(http://www.microsoft.com/downloads/Search.aspx?displaylang=en)
- Microsoft Office 2000 SP3 (available on the Microsoft CRM Supplement for Microsoft Office 2000 CD)
- Microsoft Outlook 2000 patch post-SP3 Hotfix (288512) (available on the Microsoft CRM Supplement for Microsoft Office 2000 CD)
- Microsoft Office 2000 patch for Microsoft CRM
- Microsoft Internet Explorer 5.5 Service
Pack 2 or later
versions
(if
a version of Internet
Explorer earlier
than 5.5 is present, Internet Explorer 6.0 will be installed)
Microsoft CRM-Exchange E-Mail Router
- Microsoft Windows 2000 Server (or Advanced Server) Service Pack 3 or later
versions
- Microsoft Exchange 2000 Server Service
Pack 3
- Microsoft Internet Explorer 5.5 Service
Pack 2 or later
versions
Additional Components
The following components are required and
are installed during
installation of Microsoft CRM-Exchange E-mail
Router:
- Microsoft XML Core Services 4.0 Service
Pack 1
- Microsoft .NET Framework Service
Pack 2
Microsoft CRM Custom Development Environment Requirements
If you are creating custom developments (for example, custom aspx pages), the following are required:
- Microsoft Visual Studio .NET Version 1.0.3705
- Microsoft Development Environment 2002 Version 7.0.9466
The development can be done by using one of the following:
- Microsoft Visual Basic .NET
- Microsoft Visual C# .NET
- Microsoft Visual C++ .NET
- Microsoft Visual J# .NET