When you click Out of Office Assistant
menu in Microsoft Outlook, you may receive the
following error message:
The command is not available.
See the program documentation about how to use this
This behavior may occur if the following key is present in
To resolve this problem, quit Outlook, rename the Resiliency
registry key, and then restart Outlook. To do this, follow these steps.
This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
How to back up and restore the registry in Windows
- Quit Outlook if it is running.
- Press CTRL+ALT+DELETE, and then click Task
- On the Processes tab, verify that
Outlook.exe does not appear in the list of processes. If it
does, click Outlook.exe and then click End
- On the File menu, click Exit Task
- Click Start, and then click
- In the Open box, type
regedit and then click OK.
- Locate and then click the following registry key:
- Right-click the Resiliency subkey (if it
exists), and then click Rename.
- Type Resiliency.old, and then press
- Quit Registry Editor.
- Start Outlook, and then click Out of Office
Assistant on the Tools menu.
For more information about how to
use the Out of Office Assistant, click Microsoft Outlook Help
on the Help
menu, type Out of Office
in the Search for
box in the Assistance
pane, and then click Start searching
to view the topic.
Article ID: 823472 - Last Review: July 27, 2006 - Revision: 2.7
- Microsoft Office Outlook 2003