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(823472) - When you click Out of Office Assistant on the Tools menu in Microsoft Outlook, you may receive the following error message: The command is not available. See the program documentation about how to use this extension.

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

You receive an error message when you try to start the Out of Office Assistant in Outlook 2003

Article ID: 823472 - View products that this article applies to.
For a Microsoft Outlook 2002 version of this article, see 327353
(http://kbalertz.com/Feedback.aspx?kbNumber=327353/ )
.

SYMPTOMS

When you click Out of Office Assistant on the Tools menu in Microsoft Outlook, you may receive the following error message:
The command is not available. See the program documentation about how to use this extension.
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CAUSE

This behavior may occur if the following key is present in the registry:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Resiliency
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RESOLUTION

To resolve this problem, quit Outlook, rename the Resiliency registry key, and then restart Outlook. To do this, follow these steps. Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756
(http://kbalertz.com/Feedback.aspx?kbNumber=322756/ )
How to back up and restore the registry in Windows
  1. Quit Outlook if it is running.
  2. Press CTRL+ALT+DELETE, and then click Task Manager.
  3. On the Processes tab, verify that Outlook.exe does not appear in the list of processes. If it does, click Outlook.exe and then click End Process.
  4. On the File menu, click Exit Task Manager.
  5. Click Start, and then click Run.
  6. In the Open box, type regedit and then click OK.
  7. Locate and then click the following registry key:
    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook
  8. Right-click the Resiliency subkey (if it exists), and then click Rename.
  9. Type Resiliency.old, and then press ENTER.
  10. Quit Registry Editor.
  11. Start Outlook, and then click Out of Office Assistant on the Tools menu.
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MORE INFORMATION

For more information about how to use the Out of Office Assistant, click Microsoft Outlook Help on the Help menu, type Out of Office Assistant in the Search for box in the Assistance pane, and then click Start searching to view the topic.
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Properties

Article ID: 823472 - Last Review: July 27, 2006 - Revision: 2.7
APPLIES TO
  • Microsoft Office Outlook 2003
Keywords: 
kbprb KB823472
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Community Feedback System

Very often, it takes hours to solve a problem. Very often, you've looked high and low, and have tried a lot of solutions. When you finally found it, chances are, it was because someone else helped you. Here's your chance to give back. Use our community feedback tool to let others know what worked for you and what didn't.

Please also understand that the community feedback system is not warranted to be correct, it's simply a system that we've built to let people try and help each other. If something in a feedback response doesn't make sense to you, or you're not comfortable making changes that the feedback talks about (like registry edits), please consult a professional.

Thank you for using kbAlertz.com Feedback System.

-- Scott Cate

Dan Reported as Irrelevant  
Written: 7/6/2006 11:53 AM
This worked like a charm... You guys totally rock.

DESKTOP-sci Report As Irrelevant  
Written: 11/10/2006 12:32 PM
This was really easy! Thanks

DG Report As Irrelevant  
Written: 11/26/2006 2:04 PM
This had been bugging me for months, it took only a minute to fix. Thanks!

Irina - simpsoni NOSPAM-AT-NOSPAM hotmail.com Report As Irrelevant  
Written: 11/28/2006 1:14 PM
Thank you so much. For a week we have been trying to resolve this small annoying thing that happend on our President laptop. It worked great!

alasko Report As Irrelevant  
Written: 11/30/2006 11:16 AM
you guys are good!!

Tracy Report As Irrelevant  
Written: 12/20/2006 11:43 AM
Thank you so much. I had been looking for a fix for a little while!

Vicki Report As Irrelevant  
Written: 1/3/2007 8:14 AM
Thanks, It worked!!

Knut Reported as Irrelevant  
Written: 1/10/2007 6:37 AM
An easier way to fix this is to go to help -> about Outlook -> deactivated items, and remove whatever may be here... :)

hank Reported as Irrelevant  
Written: 1/16/2007 8:10 PM
what if there is no resiliency key and nothing in the disabled items either? also the rules wizard gives an error "operation failed". i've uninstalled, re-installed, detect and repaired it. some others in the company have the same issue but it seems random

Brad Report As Irrelevant  
Written: 1/20/2007 4:22 PM
Brilliant stuff, Microsoft could not even find the error. Google had u on the first hit.. Great job.. Thanks a million.

ringo Reported as Irrelevant  
Written: 1/30/2007 7:31 AM
one of our users currently has this problem which i will try this fix. the only question i have is "why" or "how" did this happen? i'm hoping this user does not know how to "deactivate" some MSO items.

Bob Report As Irrelevant  
Written: 2/8/2007 10:56 AM
Worked excatly as written! Awesome! HUGE Thanks!

Dustin Report As Irrelevant  
Written: 6/6/2007 7:06 AM
Knut, thanks for the fix. I had the exact error message and there wasn't a Resiliency key. There were two dll files disabled. After I enabled them it worked like a charm after reopening outlook. I wonder how they were disabled in the first place... Thanks a bunch

Peggy Report As Irrelevant  
Written: 9/5/2007 2:18 PM
Thanks. Fixed my problem. I really appreciate the help.

Anonymous User Report As Irrelevant  
Written: 11/27/2007 9:24 AM
thank you, this worked perfectly!

Tim Report As Irrelevant  
Written: 2/5/2008 11:28 AM
Knut, thanks for the solution. I had several users with this, but no reg key to edit. Your fix worked for all of them.

Krish Report As Irrelevant  
Written: 2/27/2008 6:42 AM
A big thanks to Knut! That worked perfectly as the resiliency key was not present for me to delete.

Anonymous User Report As Irrelevant  
Written: 3/4/2008 1:07 AM
Thanks it worked.

pieter Report As Irrelevant  
Written: 5/13/2008 6:56 AM
indeed works perfect thanks for the tip

Bob Report As Irrelevant  
Written: 9/3/2008 7:41 AM
Knut, not sure why your post was marked as "irrelevant", but your fix was quick and easy. Thanks very much.

Matt Report As Irrelevant  
Written: 2/6/2009 6:37 AM
Had someone with the same issue but the Resliency key was not listed and there were no disabled items. Found out after rebuilding the profile and choosing "out of office" it asked me to install the component, which it did, and then it worked fine.



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