Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved.
Terms
of Use |
Trademarks
Article ID: 823552 - Last Review: April 30, 2012 - Revision: 6.0
You receive a "Service Unavailable" error message when you browse a Windows SharePoint Services 2.0 Web site
If you are a Small Business customer, find additional troubleshooting and learning resources at the Support for Small Business
(http://smallbusiness.support.microsoft.com)
site.
When you browse a Windows SharePoint Services 2.0 Web site, you
may receive the following error message:
This issue may occur if the application pool for the virtual
server is configured incorrectly in Microsoft Internet Information Services
(IIS) 6.0. This issue may occur if one or more of the following conditions are
true:
- The application pool is not running.
- The application pool account uses an incorrect
password.
- The application pool account is not a member of both the
IIS_WPG group and the STS_WPG group on the server.
To resolve this problem, follow these steps:
- Verify that the application pool is configured for the
virtual server. The default application pool is MSSharePointPortalAppPool.
Follow these steps to
determine the application pool that the virtual server is using:
- Click Start, point to
Administrative Tools, and then click Internet
Information Services (IIS) Manager.
- Expand
ServerName, expand Web
Sites, right-click the virtual server, and then click
Properties.
- Click the Home Directory
tab.
The application pool that is configured for the virtual server is
listed in the Application pool box. - Click OK.
- Verify that the password for the application pool account
is correct. IIS does not automatically poll password changes in
Active Directory directory service. If the application pool account is a domain account, and the
password expires, you may receive the error message that is described in
the "Symptoms" section of this article after a new password is specified for
the account.
Follow these steps to verify that the password for the application pool
account is correct:
- In Internet Information Services (IIS) Manager, expand
Application Pools.
- Right-click the application pool that is configured for
the virtual server (for example, right-click
MSSharePointPortalAppPool), and then click
Properties.
- Click the Identity tab.
- In the Password box, type the password
of the application pool account that is listed in the User
name box, and then click OK.
- In the Confirm Password dialog box,
type the password again, and then click OK.
- Verify that the application pool account is a member of both the
IIS_WPG group and the STS_WPG group on the server:
Use one of the following methods as appropriate to your
situation:- If Windows SharePoint Services 2.0 is installed on a
member server:
- Click Start, point to
Administrative Tools, and then click Computer
Management.
- Expand Local Users and Groups,
and then expand Users.
- Right-click the account that is used by the
application pool for the virtual server, and then click
Properties.
- Click the Member of
tab.
Verify that both IIS_WPG and
STS_WPG appear in the Member of
list. If one or both groups are not listed, add the
IIS_WPG group, the STS_WPG group,
or both groups (as appropriate) to the list.
- If Windows SharePoint Services 2.0 is installed on a
domain controller:
- Start Active Directory Users and
Computers.
- Expand Users.
- Right-click the account that is used by the
application pool for the virtual server, and then click
Properties.
- Click the Member of
tab.
Verify that both IIS_WPG and
STS_WPG appear in the Member of
list. If one or both groups are not listed, add the
IIS_WPG group, the STS_WPG group,
or both groups (as appropriate) to the list.
- Restart IIS to recycle the application pools:
- In Internet Information Services (IIS) Manager,
right-click ServerName, point to
All Tasks, and then click Restart
IIS.
- Click Restart Internet Information Services on
ServerName, and then click
OK.
For more information about Windows SharePoint Services 2.0,
visit the following Microsoft Web site:
APPLIES TO
- Microsoft Windows SharePoint Services 2.0
| kbpending kberrmsg kbbug KB823552 |
Community Feedback System
Very often, it takes hours to solve a problem. Very often, you've looked high
and low, and have tried a lot of solutions. When you finally found it, chances
are, it was because someone else helped you. Here's your chance to give back.
Use our community feedback tool to let others know what worked for you and what
didn't.
Please also understand that the community feedback system is not warranted to be
correct, it's simply a system that we've built to let people try and help each
other. If something in a feedback response doesn't make sense to you, or you're
not comfortable making changes that the feedback talks about (like registry
edits), please consult a professional.
Thank you for using kbAlertz.com Feedback System.
-- Scott Cate