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Article ID: 827840 - Last Review: May 31, 2007 - Revision: 1.6
You cannot manage the user profile database after you change your password
When you try to manage user profiles in your portal site in
Microsoft Office SharePoint Portal Server 2003, you receive one of the
following error messages:
Error occurred while accessing
user profile backend or certain system resources. Please try it again later. If
this problem persists, please contact SPS support.
-or-
An error occurred while setting the schedule. Please check below
for details.
No change has been committed to database.
When
you view the SharePoint Portal Service log files, you notice information that
is similar to the following:
Message: Fail to retrieve profile import status.
StackTrace: at Microsoft.SharePoint.Portal.UserProfiles.UserProfileConfigManager.GetImportStatus() at Microsoft.SharePoint.Portal.UserProfiles.AdminUI.ProfMain.b() at Microsoft.SharePoint.Portal.UserProfiles.AdminUI.ProfMain.Page_Load(Object sender, EventArgs e)
InnerException Message: Exception from HRESULT: 0x80040D1B.
InnerException StackTrace: at mssitlbm.IGatherAdmin.get_StartAddresses() at Microsoft.SharePoint.Portal.UserProfiles.s.a(IGatherProjectAdmin A_0) at Microsoft.SharePoint.Portal.UserProfiles.UserProfileConfigManager.GetImportStatus()
-and-
06/28/03 12:10:11:859 UNK 00000000 000009B4 Exception occurred in ProfMain.Page_Load()
Message: Fail to retrieve profile import status.
StackTrace: at Microsoft.SharePoint.Portal.UserProfiles.UserProfileConfigManager.GetImportStatus() at Microsoft.SharePoint.Portal.UserProfiles.AdminUI.ProfMain.b() at Microsoft.SharePoint.Portal.UserProfiles.AdminUI.ProfMain.Page_Load(Object sender, EventArgs e)
InnerException Message: Exception from HRESULT: 0x80040D1B.
InnerException StackTrace: at mssitlbm.IGatherAdmin.get_StartAddresses() at Microsoft.SharePoint.Portal.UserProfiles.s.a(IGatherProjectAdmin A_0) at Microsoft.SharePoint.Portal.UserProfiles.UserProfileConfigManager.GetImportStatus()
To manage user profiles in your portal site, click
Site Settings, and then click
Manage profile
database.
This issue may occur if both of the following conditions
exist:
- You change the password of the administrator account that
you used to install SharePoint Portal Server.
-and- - The Microsoft SharePointPS Search service has not been
restarted on the job server.
In this scenario, the profile import project may not initialize
correctly as indicated by the following error information in the log file:
GTHR_E_PROJECT_NOT_INITIALIZED
To resolve this issue, confirm the credentials for the
Microsoft SharePointPS Search service on the job server, and then restart the
Microsoft SharePointPS Search service. To do this, follow these steps:
- Determine the job server. To do so, follow these steps:
- Start SharePoint Central Administration.
- Under Server Configuration, click
Configure server topology.
- Click Change components.
- Note the server that is listed in the Job
server list, and then click Cancel.
- Restart the Microsoft SharePointPS Search service. To do
so, follow these steps:
- On the job server, click Start, click
Run, type services.msc in the
Open box, and then click OK.
- In the list of services, double-click Microsoft
SharePointPS Search, and then click the Log On
tab.
- In the Password and Confirm
password boxes, type the new valid password for the account that
appears in the This account box.
- Click OK.
- Click the Start link to start the
Microsoft SharePointPS Search service.
To view the SharePoint Portal Server diagnostic log files,
follow these steps:
- Start SharePoint Central Administration.
- Under Component Configuration, click
Configure diagnostic settings.
- In the View Diagnostic Logs area, click
the log file that you want to view, and then click View
Log.
For more information about how to deploy, configure, and manage
SharePoint Portal Server, see the
Microsoft Office SharePoint Portal Server 2003 Administration Guide. The
Microsoft Office SharePoint Portal Server 2003 Administration Guide (Administrator's Help.chm) is located in the Docs folder in the
root folder of the SharePoint Portal Server 2003 CD. For more information about
SharePoint Portal Server, visit the following Microsoft Web site:
APPLIES TO
- Microsoft Office SharePoint Portal Server 2003
| kbsecurity kbdatabase kberrmsg kbprb KB827840 |
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