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(828997) - When you try to use Microsoft Plus! Photo Story to burn a video CD, you may receive an error message that is similar to the following: An error has occurred. This error message may appear when the files are being converted as part of the process of...

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks
Article ID: 828997 - Last Review: November 11, 2003 - Revision: 1.0

Plus! Photo Story Cannot Burn a Video CD If You Do Not Have an Audio Device Installed or Enabled

Retired KB ArticleRetired KB Content Disclaimer
View products that this article applies to.

SYMPTOMS

When you try to use Microsoft Plus! Photo Story to burn a video CD, you may receive an error message that is similar to the following:
An error has occurred.
This error message may appear when the files are being converted as part of the process of creating a Video CD.
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CAUSE

This issue may occur if you do not have an audio device installed or if your audio device is disabled. Plus! Photo Story requires that you have an audio device installed to create a video CD.
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RESOLUTION

To resolve this problem, correctly install an audio device on your computer. To do this, follow these steps:
  1. Click Start and then click Control Panel.
  2. In Control Panel, click Printers and Other Hardware.
  3. Under See Also in the left pane, click Add Hardware.
  4. Follow the instructions in the Add Hardware Wizard to install an audio device on your computer.
Note Your computer must be equipped with a sound card or must have an audio chip set that is included on its motherboard.
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APPLIES TO
  • Microsoft Plus! Digital Media Edition
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Keywords: 
kberrmsg kbprb KB828997
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Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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ron Report As Irrelevant  
Written: 12/31/2005 6:59 PM
Loaded Media Plus Photo Story. Made a VCD, but it doesn't seem to work in any DVD or likewise in any other computer?



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