Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved.
Terms
of Use |
Trademarks
Article ID: 829562 - Last Review: October 23, 2006 - Revision: 1.5
You receive a "FrontPage has encountered a problem and needs to close" error message when you start FrontPage 2003
When you start Microsoft Office FrontPage 2003, you may
receive the following error message:
Microsoft FrontPage
has encountered a problem and needs to close. We are sorry for the
inconvenience.
When you view the details of the error message, you
receive the following error signature:
AppName AppVer ModName ModVer Offset
---------------------------------------------------------------
Frontpage.exe 11.0.5329.5 Fpsrvutl.dll 11.0.5523.0 000122a5
This problem may occur when all the following conditions
exist:
- You install Microsoft Office 2003 Technical Beta Refresh
(Microsoft Office Professional Edition 2003 and Office FrontPage 2003 CD-ROMS
(Build 5329)).
- You install the release version of Office Professional
Edition 2003 and remove the earlier versions of Office 2003 beta when you are
prompted during setup.
- You remove Office Professional Edition 2003 because
FrontPage 2003 was not included with the released version of Office
Professional Edition 2003.
- You reinstall Office 2003 Technical Beta Refresh (Office
Professional Edition 2003 and FrontPage 2003 CD-ROMS (Build 5329)).
This problem occurs because the released version of Office
Professional Edition 2003 marks several folders as permanent and does not
remove the folders when you remove Microsoft Office 2003.
To work around this problem, follow these steps:
- Right-click Start, and then click
Explore.
- In Microsoft Windows Explorer, locate the following folder:
C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\60\bin
- Delete the following files:
Pfdbw.ico
Fpencode.dll
Fpsrvutl.dll
Fpwec.dll
Fpwel.dll
To delete a file, follow these steps:
- Right-click the file, and then click
Delete.
- When you are prompted to confirm the file deletion,
click Yes.
- On the File menu, click
Close to close Windows Explorer.
- Click Start, and then click
Control Panel.
- Click Add or Remove Programs.
- Click Change or Remove
Programs.
- In the Currently installed programs list,
click Microsoft Office FrontPage 2003, and then click
Change.
- In the Microsoft Office FrontPage 2003
Setup dialog box, click Reinstall or Repair, and then
click Next.
- Click Detect and Repair errors in my Office
installation, click to select the Restore my Start Menu
Shortcuts, and then click Install.
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
APPLIES TO
- Microsoft Office FrontPage 2003
| kbstartprogram kberrmsg kbprb KB829562 |
Community Feedback System
Very often, it takes hours to solve a problem. Very often, you've looked high
and low, and have tried a lot of solutions. When you finally found it, chances
are, it was because someone else helped you. Here's your chance to give back.
Use our community feedback tool to let others know what worked for you and what
didn't.
Please also understand that the community feedback system is not warranted to be
correct, it's simply a system that we've built to let people try and help each
other. If something in a feedback response doesn't make sense to you, or you're
not comfortable making changes that the feedback talks about (like registry
edits), please consult a professional.
Thank you for using kbAlertz.com Feedback System.
-- Scott Cate