Microsoft Knowledge Base Email Alertz

(829859) - The Microsoft Systems Management Server 2003 (SMS 2003) Administrator console stops responding or displays a blank screen.

Search KbAlertz

Advanced Search

Receive Microsoft Knowledge Base articles by E-Mail?

Every night we scan the Microsoft Knowledge Base. If technologies you're interested in are updated, we'll send you an e-mail. You only get one e-mail a day, and only when new articles are added.

Click here to create a
FREE account
Already have an account?
[Click here to Login]











Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

Article ID: 829859 - Last Review: October 27, 2006 - Revision: 1.2

Systems Management Server 2003 Administrator Console Stops Responding or Displays a Blank Screen

Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986  (http://kbalertz.com/Feedback.aspx?kbNumber=256986/ ) Description of the Microsoft Windows Registry

SYMPTOMS

The Microsoft Systems Management Server 2003 (SMS 2003) Administrator console stops responding or displays a blank screen.

CAUSE

This problem may occur after a management point has been installed, after an advanced client has been installed, or when Windows Management Instrumentation (WMI) has stopped.

RESOLUTION


To resolve this problem, install the Uiconnections.ini file. You can use this file to restart an SMS 2003 Administrator console after it loses its connection or becomes unresponsive.

The Uiconnections.ini file contains a list of error codes. When the SMS 2003 Administrator console disconnects or stops responding, an error code is returned. If the error code is listed in the Uiconnections.ini file, the SMS 2003 Administrator console tries to reconnect. You can also add error codes to the Uiconnections.ini file to reduce the number of SMS 2003 Administrator console errors.

You must install the Uiconnections.ini file on the computer where the SMS Administrator console is run. To do this, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then click the following registry key:
    HKEY_LOCAL_MACHINE\Software\Microsoft\SMS\Setup
  3. In the right pane, locate the
    UI Installation Directory
    key. The value of this key will be a directory path (for example, C:\Sms). Add the Uiconnections.ini file to the directory location specified in the
    UI Installation Directory
    key.
  4. Stop and restart the SMS 2003 Administrator console.

APPLIES TO
  • Microsoft Systems Management Server 2003
Keywords: 
kbinfo KB829859
       

Community Feedback System

Very often, it takes hours to solve a problem. Very often, you've looked high and low, and have tried a lot of solutions. When you finally found it, chances are, it was because someone else helped you. Here's your chance to give back. Use our community feedback tool to let others know what worked for you and what didn't.

Please also understand that the community feedback system is not warranted to be correct, it's simply a system that we've built to let people try and help each other. If something in a feedback response doesn't make sense to you, or you're not comfortable making changes that the feedback talks about (like registry edits), please consult a professional.

Thank you for using kbAlertz.com Feedback System.

-- Scott Cate