This article describes the Microsoft Office 2003 issues that are fixed in the Microsoft Office 2003 hotfix package that is dated March 5, 2004.

Issues that are fixed in the hotfix package

The following issues are fixed in this hotfix package, but they were not previously documented in a Microsoft Knowledge Base article:

• When you use a Lotus driver through a System Data Source Name (DSN) to connect to a data source for a mail merge in Microsoft Word 2002, Word 2002 may quit unexpectedly, and you receive the following error message:
  Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
  When you view the details of the error message, you receive an error signature that is similar to one of the following:

  App Name     App Version  Module Name  Module Version  Offset
  ---------------------------------------------------------------
  
  Winword.exe  10.0.4219.0  Mso.dll      10.0.4219.0     00005ae9
  
  Winword.exe  10.0.4219.0  Mso.dll      10.0.5215.0     00017d52
  

• In a Microsoft Office 2003 program, if you try to open or to save to a folder that is a redirected drive on a Microsoft Windows Server 2003 computer that is running Terminal Services, you cannot open the folder on the client computer.
  
• If your local computer policy has the function keys F1 through F11 turned off (11 function keys in total), you may not be able to type the lower case characters "p" through "z" (11 characters in total).
  
• When the Windows Image Acquisition (WIA) service and your TWAIN device both use the same device name, the Windows Image Acquisition (WIA) service is started regardless of the device that you select when you try to insert a picture from a scanner or from a camera in a Microsoft Office program.
  
• When you run a custom program in Microsoft Office Word 2003 that converts many Word documents (*.doc) to Rich Text Format (*.rtf) files, Word 2003 may run out of memory.
  

Service pack information

This problem was first corrected in Office 2003 Service Pack 1.To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Microsoft Office 2003 or one of its programs installed to install this hotfix package.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is replaced by a later hotfix.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Registry information

You do not have to create or to modify any registry keys to activate any hotfixes that are contained in this package.

Hotfix file information

This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information:
Microsoft Windows Installer MSP file information:
After you install the hotfix , the global version of this fix has the file attributes (or later) that are listed in the following table:

Additional notes

• For more information about how to install this hotfix, see the Readme.txt file that the package contains.
• For more information about the differences between the two MSP files, visit the following Microsoft Web site:
  http://office.microsoft.com/en-us/orkXP/HA011525711033.aspx (http://office.microsoft.com/en-us/orkXP/HA011525711033.aspx)

For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base: