Trying to move a user to another business unit using the Microsoft® Business Solutions CRM application fails and an error message is generated in the application log in Event Viewer. The error message is:
Error: Exception from HRESULT: 0x80044005.
Error Message: Exception from HRESULT: 0x80044005.
Error Details: Details on this error have not been provided by the platform.
The user record that is trying to be moved is itself a manager of other users. When a user is a manager of other users, the user record cannot be moved to another business unit in Microsoft CRM.
A supported hotfix is now available from Microsoft, but it is intended to correct only the problem that this article describes. Apply the hotfix only to systems that are experiencing this problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Installation information
Install this hotfix on Microsoft CRM Server and client computers.
Prerequisites
To install this hotfix, you must have installed Microsoft CRM version 1.0.
Removal information
You cannot remove this hotfix.
Restart requirement
If prompted, restart your Microsoft CRM server after installing this hotfix. You do not have to restart your client computers after you install this hotfix.
File information
The English version of this hotfix has the file attributes that are listed in the following table. The date and time for this file is listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Microsoft CRM version 1.0 and Windows 2000 Server Date Time Version Size File name
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15-Jan-2004 07:35 1.0.3017.101 666,344 BizOrganization.dll